Jessica Bryan
Clarendon,Jamaica
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Capitana Key West
Key West, FL
10.2024 - Current
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Verified accuracy of room rates and other charges during check-in process.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered phones, responded to inquiries, and took messages.
Housekeeper
The Resort at Paws Up
Greenough , MT
06.2024 - 10.2024
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Front Desk Agent
The Capitana Key West
Key West, FL
11.2021 - 07.2023
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Perform all check-in, check-out and reservations using Opera PMS.
- Assisted guests with reservations, special requests and concierge services.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Vere Technical High School
Skills
- Excellent communication skills
- Proficient in Opera PMS
- Telephone etiquette
- Great customer service skills
- Dedicated team player
- Time management
- Highly organized and self-motivated
- Able to be calm and polite stressful situations
References
References available upon request.
Timeline
Front Desk Agent
The Capitana Key West
10.2024 - Current
Housekeeper
The Resort at Paws Up
06.2024 - 10.2024
Front Desk Agent
The Capitana Key West
11.2021 - 07.2023
High School Diploma -
Vere Technical High School
Similar Profiles
Francisco RamirezFrancisco Ramirez
Front Desk Receptionist at The Marker Key West HotelFront Desk Receptionist at The Marker Key West Hotel
Pardeep SinghPardeep Singh
Excavator Operator at Key West InnExcavator Operator at Key West Inn
Ambar SotoAmbar Soto
Front Desk Receptionist at Key West Bed and BreakfastFront Desk Receptionist at Key West Bed and Breakfast