Francisco Ramirez
Key West,FL
Summary
Proven Front Desk Supervisor with a track record of enhancing customer satisfaction at Melia Caribe Beach, Punta Cana, through exceptional customer service and problem-solving skills. Expert in training staff and improving operational efficiency, significantly contributing to positive online reviews and repeat clientele. Skilled in team collaboration and attention to detail, ensuring a welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The Marker Key West Hotel
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Dreams Macao Beach Resort.
08.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Supervisor
Melia Caribe Beach, Punta Cana
12.2017 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
Modern Languages - Education
Universidad Nacional Evangelica
Santo Domingo, Dominican Republic07-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Front Desk Receptionist
The Marker Key West Hotel
06.2024 - Current
Front Desk Receptionist
Dreams Macao Beach Resort.
08.2022 - 08.2023
Front Desk Supervisor
Melia Caribe Beach, Punta Cana
12.2017 - 05.2022
Modern Languages - Education
Universidad Nacional Evangelica
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