Summary
Overview
Work History
Education
Skills
Timeline
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Jessica B. Tull

Altus,Oklahoma

Summary

Dedicated Sales Reservationalist recognized for driving high productivity and efficiently managing reservation systems. Expertise in customer relationship management and sales techniques results in exceptional booking experiences. Strong communication and problem-solving skills contribute to maximizing client satisfaction and fostering lasting relationships.

Overview

10
10
years of professional experience

Work History

Reservations Sales Specialist

Quartz Mountain Lodge
Lone Wolf, OK
01.2023 - Current
  • Supports the sales director with administrative tasks, such as answering group questions regarding contracts, and contacting the group regarding their event setup and rooming block release.
  • Manages the timely preparation of group rooming lists.
  • Oversees groups to ensure they have suitable payment options.
  • Conducts guided tours to showcase property and event spaces.
  • Utilizes banquet orders to direct and streamline communication with the sales team, guaranteeing guest satisfaction.
  • Manage and issue regular schedules for the sales department.
  • Demonstrates expertise in hospitality software through ongoing training initiatives, while guiding teammates on proper techniques.

Guest Service/Front Desk Night Auditor

Quartz Mountain Lodge
Altus, Oklahoma
09.2021 - 01.2023
  • Front desk receptionist that provides administrative support to guest and coworkers overnight
  • Provides customer service in the form of assisting walk-in guests, scheduling reservations, answering phone lines and helping guests with questions and concerns
  • Balances cash drawer by counting cash at beginning and end of shift
  • Runs night audit systems and rate rebuild and completes the virtual vault by combining the cash counts and petty cash counts with the appropriate documentation every night
  • Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.

Unit Secretary/ Nursing Assistant

JACKSON COUNTY HOSPITAL
Altus, Oklahoma
10.2019 - 08.2021
  • Worked the front desk on the Med Surg unit, helping with patient bed assignment and scheduling post-surgical appointments preparing paperwork and transportation and notification to family members and doctors of patient’s admittance
  • Assisted Nursing staff with basic patient care that includes vitals, physical therapy, pre-surgical baths, and keeping the patient and patient room clean

Aviation Med Tech

US Navy
08.2014 - 07.2018
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Participated in continuing education courses related to medical technology advances.
  • Performed administration tasks, including updating the recall roster, doing tasks for supervisors, submitting paperwork for leave and liberty, answering the phone, and performing customer service at the front desk, scheduling patients for appointments, and admitting patients to the hospital with the appropriate ICD-10 codes.
  • Worked in the treatment room for the Officer Candidate School (OCS) for the Marine Corps and assisted in the treatment of more than 154 heat injuries and other medical conditions, resulting in the health and safety of the candidates during their time at the school.

Education

High school diploma -

Pyxis Training -

Medical secretary -

Forensic examiner assistant -

Audiology technician -

Customer service class -

BLS course -

Basic EKG course -

Computer Software Classes -

Maestro Hospitality Software

Skills

  • Reservation software
  • Goal oriented
  • Problem-solving
  • Scheduling manager
  • Arrange meeting/events
  • Advise people/peers
  • Communicates with others
  • Compile statistics/survey data
  • Customer service
  • Sales
  • Customer engagement

Timeline

Reservations Sales Specialist

Quartz Mountain Lodge
01.2023 - Current

Guest Service/Front Desk Night Auditor

Quartz Mountain Lodge
09.2021 - 01.2023

Unit Secretary/ Nursing Assistant

JACKSON COUNTY HOSPITAL
10.2019 - 08.2021

Aviation Med Tech

US Navy
08.2014 - 07.2018

High school diploma -

Pyxis Training -

Medical secretary -

Forensic examiner assistant -

Audiology technician -

Customer service class -

BLS course -

Basic EKG course -

Computer Software Classes -

Maestro Hospitality Software

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Jessica B. Tull