Jessica Burchett
San Luis Obispo,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Steam Table Server
Panda Express
03.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress/Hostess
Fusion Sushi
09.2021 - 02.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Bachelor of Arts - Music
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.2027
No Degree -
Millikan High School
Long Beach, CA06.2023
Skills
- Dining Area Maintenance
- Price Memorization
- Check Payment Processing
- Stocking and Replenishing
- Assist Customers
- Dining Customer Service
- High-Volume Dining
- Cash Handling
- Suggestive Selling
- Pos Operation
- Active Listening
- Age Verification
Languages
American Sign Language
Limited Working
Timeline
Steam Table Server
Panda Express
03.2022 - 06.2023
Waitress/Hostess
Fusion Sushi
09.2021 - 02.2022
Bachelor of Arts - Music
California Polytechnic State University-San Luis Obispo
No Degree -
Millikan High School
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