Lindy R Flores
Merced,CA
Summary
To obtain employment with a company in which I have the opportunity to use my skills and knowledge to grow and help the company grow.
Overview
24
24
years of professional experience
Work History
Table Games Dealer
Chicken Ranch Casino
Jamestown, CA
09.2024 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Ensured game integrity through strict adherence to gaming policies and procedures.
Banker
2 Kings Gaming
Anaheim, CA
01.2024 - 08.2024
- Ensured smooth daily operations by effectively managing large amounts of cash and maintaining accurate records.
- Maintained a secure environment for both patrons and employees by consistently monitoring surveillance systems for suspicious activity.
- Provided a seamless experience for high rollers through prompt processing of credit applications and rapid issuance of markers.
- Enhanced customer satisfaction by providing efficient and accurate banking services in a fast-paced casino environment.
- Contributed to the casino''s reputation for integrity by ensuring compliance with all state gaming regulations and company policies.
- Managed high-pressure situations effectively by remaining calm, diplomatic, and focused on resolving issues as quickly as possible.
Production Worker
Cornerstone Staffing
Merced, CA
08.2018 - 07.2020
- Jobs duties: wine packing plant, bag inspector, food service, delivering meals, cleaning pots and pans, clerical, customer service
Banker
KBCH Consultants
Turlock, CA
01.2023 - 01.2024
Server
Chicken Ranch Casino
Jamestown, CA
11.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
White Oaks Frozen Foods
Merced, CA
07.2016 - 10.2016
- Job responsibilities: sorted food product, boxed product, worked on a operative line, clean and disinfected area labeled boxes
Ramada Inn
Merced, CA
09.2010 - 05.2014
- Description of job responsibilities: Made reservations for guests, managed my own cash drawer, handled all guests with any requests, performed cleaning duties, prepared breakfast for motel, managed night auditing, faxed papers to different companies.
Wingstop
Merced, CA
12.2008 - 07.2009
- Description of job responsibilities: Prepared food orders, placed customer’s orders, opened and closed restaurant, cashier, counted out cash drawers, performed cleaning duties.
AT&T Call Center
Atwater, CA
06.2007 - 02.2008
- Description of job responsibilities: answered customers calls, handled customers’ accounts, placed payments, multi-tasked with different computer programs, resolved customer complaints.
Assembler
Brake Parts Inc.
Chowchilla, CA
12.2005 - 05.2006
- Description of job responsibilities: assembled calibers, made labels for shipping, stacked pallets, responsible for completing order forms.
cashier-food prep
Carls Jr/Wendys
Merced, CA
06.2001 - 12.2005
- Job responsibilities: place orders, prepare food, be responsible for handling cash and manage own cash register. Cleaned dining area. Open and close facility.
Education
High School Diploma - undefined
Valley Independence High School
06.2002
Skills
- Cashier, customer service, answering phones, warehouse experience, janitorial
- Money handling expertise
- Table management
- Quick thinking
- Run table games
- Gameplay monitoring
- Excellent customer service
- Strong work ethic
- Hospitality service expertise
- Safe food handling
- High volume dining
- Dining area maintenance
- Tableside etiquette
- Food sales and promotion
Awards
Computerized Literacy Learning Center, Student of the Month, June 2014 Todd Wolff, Instructor, (916) 324-4141 ext.264
Timeline
Table Games Dealer
Chicken Ranch Casino
09.2024 - Current
Banker
2 Kings Gaming
01.2024 - 08.2024
Banker
KBCH Consultants
01.2023 - 01.2024
Server
Chicken Ranch Casino
11.2021 - 09.2022
Production Worker
Cornerstone Staffing
08.2018 - 07.2020
White Oaks Frozen Foods
07.2016 - 10.2016
Ramada Inn
09.2010 - 05.2014
Wingstop
12.2008 - 07.2009
AT&T Call Center
06.2007 - 02.2008
Assembler
Brake Parts Inc.
12.2005 - 05.2006
cashier-food prep
Carls Jr/Wendys
06.2001 - 12.2005
High School Diploma - undefined
Valley Independence High School