Keomi Williams
Biloxi,Mississippi
Summary
Experienced worker with background in extensive customer satisfaction, driven, diligent and productive.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Treasure Bay Casino and Hotel
Biloxi, MS
08.2024 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
Hotel Front Desk Clerk
Treasure Bay Casino
Biloxi, Mississippi
04.2024 - 10.2024
- Addressed guest complaints and resolved any issues in a timely manner.
- Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.
- Managed incoming calls promptly and professionally using multi-line phone system.
- Kept the front desk area organized and clean.
- Processed payments for hotel services including cash, credit cards and other forms of payment.
- Maintained accurate records of reservations, cancellations, no-shows and room availability.
- Issued room keys and scheduled wake-up calls to optimize guest stays.
Apprentice Joiner
HII
Pascagoula, Mississippi
01.2023 - 10.2023
- Cut materials accurately to size using cutting machines.
- Install foundations, doors, overhead, and bulkhead/walls.
- Managed time properly to complete daily installations requirements.
- Worked collaboratively with colleagues to ensure deadlines were met.
- Follow Blueprint directions to successfully install material and meet regulations by board and state.
Cage Cashier
Beau Rivage Casino
BILOXI, Mississippi
05.2022 - 01.2023
- Maintained accurate records of transactions, including cash and credit card payments.
- Utilized excellent communication skills when interacting with customers and fellow employees in a professional manner.
- Greeting customers and providing assistance in a timely manner.
- Efficiently balanced cash drawers at the end of each shift in order to maintain accuracy in all financial reports.
Technical Lead
Alorica
Saraland, Alabama
06.2021 - 05.2022
- Analyzed system performance metrics to identify areas of improvement.
- Guided team through technical obstacles with expertise of system details.
- Investigated software issues by troubleshooting and analyzing systems.
Tech Lead
Asurion
Houston, TX
05.2019 - 04.2021
- Team Lead Environment
- Filing Insurance Claims
- Protect Confidential Information
- Handled 100s of Inbound calls a week
- 80+ hr/biweekly
Education
Certificate - Cosmetology
Virginia College
Biloxi, MS01.2018
High School - undefined
Harrison Central High School
01.2016
Skills
- 10 Years of Customer Service
- 8 years Cashier experience
- 7 years of Retail
- Independent worker as well as team worker
- Customer Satisfaction
- Time Management
- Active Listening
- Critical Thinking Skills
Timeline
Table Games Dealer
Treasure Bay Casino and Hotel
08.2024 - Current
Hotel Front Desk Clerk
Treasure Bay Casino
04.2024 - 10.2024
Apprentice Joiner
HII
01.2023 - 10.2023
Cage Cashier
Beau Rivage Casino
05.2022 - 01.2023
Technical Lead
Alorica
06.2021 - 05.2022
Tech Lead
Asurion
05.2019 - 04.2021
Certificate - Cosmetology
Virginia College
High School - undefined
Harrison Central High School