Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Myles

Decatur,GA

Summary

Professional with a variety of experience across multiple industries. Adept at managing high-pressure environments with precise attention to rules and regulations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Table Games Dealer

Hard Rock Casino
12.2023 - Current
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Assisted management in developing training materials to enhance dealer performance.
  • Games Knowledge: Blackjack, Baccarat, Roulette & Carnival Poker Games

Postal Clerk

United States Post Office
07.2021 - 12.2023
  • Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
  • Managed inventory of postage supplies, optimizing stock levels to prevent shortages.
  • Operated mail sorting equipment, maintaining accuracy in package categorization and distribution.


Table Games Dealer

Encore Boston Harbor
06.2019 - 06.2021
  • Dealt various table games, ensuring adherence to rules and regulations.
  • Monitored player activity, maintaining game integrity and identifying potential issues.
  • Trained new dealers on game procedures and customer service excellence.
  • Dealt tournaments and high limit games of Baccarat, Roulette, and Blackjack.

Dual Rate Dealer

Golden Nugget Lake Charles Hotel & Casino
04.2018 - 06.2019
  • Monitored the casino floor, observed dealers and players to ensure that we uphold Louisiana gaming regulations, gaming commission regulations, and casino policy and procedure.
  • Monitored guest and dealers to prevent cheating/fraud
  • Created player accounts and managed daily ratings
  • Dually serve as a Table Games Dealer for Blackjack, Roulette, Baccarat, & all available carnival games

Customer Service Representative

Teleperformance
10.2013 - 04.2018
  • Resolved customer inquiries efficiently using CRM software, enhancing overall service quality.
  • Trained new team members on company policies and customer service protocols, fostering a collaborative environment.
  • Analyzed customer feedback to identify trends, implementing improvements in service delivery and response times.
  • Collaborated with cross-functional teams to streamline processes, reducing resolution time for complex issues.

Table Games Dealer

Margaritaville Resort Casino
05.2013 - 03.2018
  • Opened this casino as Table Games Dealer
  • Became proficient in Blackjack, Baccarat, and all available carnival games.
  • Completed training for & dealt major Tournaments (Baccarat/Blackjack)
  • Conducted player demonstration classes for Blackjack

Assistant Choreographer

Prairie View A&M University
02.2011 - 06.2012
  • Choreographed/staged dance material for Prairie View A&M University Auxiliary Dance Team- Black Foxes.
  • Provided constructive feedback to dancers, fostering skill development and performance improvement.
  • Collaborated with lead choreographer to refine dance sequences, ensuring alignment with production goals.
  • Taught technical elements from ballet, jazz, hip hop
  • Assistant Artistic Director for Spring Dance Showcase

Office Clerk

U.S. Census Bureau
01.2010 - 11.2010
  • Verified local residents numbers and submitted for processing.
  • Became proficient in Microsoft Excel/Access for profile intake
  • Made calls to residents on behalf of the 2010 U.S. Census
  • Processed and verified data entries for accuracy using specialized census software.
  • Coordinated document management, ensuring compliance with federal guidelines and regulations.

Education

High School Diploma -

David W. Carter High School
Dallas, TX
05.2009

No Degree - Chemical Engineering

Prairie View A&M University
Prairie View, TX

Skills

  • 10 years of experience across multiple service industries
  • Experience includes human resources, performing arts(voice/dance), & casino gaming
  • Self motivated multi-tasker that works well independently as well as in group settings
  • Possess leadership skills and guest service obtained from my experience across multiple industries
  • Experienced and Proficient in Microsoft(Word,Excel,Access, Outlook) & CMP/TableVue
  • Willing to relocate
  • Reliability and punctuality
  • Excellent customer service
  • Keen observation

Timeline

Table Games Dealer

Hard Rock Casino
12.2023 - Current

Postal Clerk

United States Post Office
07.2021 - 12.2023

Table Games Dealer

Encore Boston Harbor
06.2019 - 06.2021

Dual Rate Dealer

Golden Nugget Lake Charles Hotel & Casino
04.2018 - 06.2019

Customer Service Representative

Teleperformance
10.2013 - 04.2018

Table Games Dealer

Margaritaville Resort Casino
05.2013 - 03.2018

Assistant Choreographer

Prairie View A&M University
02.2011 - 06.2012

Office Clerk

U.S. Census Bureau
01.2010 - 11.2010

High School Diploma -

David W. Carter High School

No Degree - Chemical Engineering

Prairie View A&M University

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Daniel Myles