Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Labranche

las vegas,Nevada

Summary

I have spent 10 years in the airline industry, working hard, working smart, and working as a team. I was hired for ground operations, but I quickly learned provisioning, airport operations, and a lead position.

Overview

16
16
years of professional experience

Work History

Table Games Dealer

Fremont Hotel & Casino
Las Vegas, NV
10.2023 - Current
  • Sign guest up for rewards card
  • Inform guest of rewards that are available on card
  • Answer guest questions and concerns
  • Inform guest of tournaments and promotions available

Airport Customer Service Agent

JetBlue
Las Vegas, NV
01.2019 - 10.2023
  • Answered phones, responded to inquiries, and took messages.
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided information about hotel amenities, services, and local attractions.
  • Managed cash drawer responsibly throughout shift.
  • Inputted guest information into computer system accurately and securely.
  • Provided excellent customer service while upholding company policies.
  • Processed payments accurately and efficiently.
  • Addressed customer needs in a timely manner.
  • Computed bills, collected payments and made change for guests.

Table Games Dealer

Flamingo Casino
Las Vegas, NV
05.2014 - 11.2018
  • Answered phones, responded to inquiries, and took messages.
  • Kept accurate records of guest transactions.
  • Maintained cleanliness of lobby area at all times.
  • Managed cash drawer responsibly throughout shift.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Airport Customer Service Agent

JetBlue
Boston, MA
05.2009 - 11.2013
  • Managed communication between airline personnel and customers in a professional manner.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Monitored airport security checkpoints to ensure compliance with safety regulations.

Education

High School Diploma -

Lynn English High
Lynn, MA
06-1990

Skills

  • Credit and cash payments
  • Clerical duties
  • Switchboard Operation
  • Call transfers
  • Computer Skills
  • Hospitality services
  • Cash Handling
  • Time Management
  • Listening Skills
  • Answering questions
  • Customer service
  • Reservation management
  • Database management
  • Communication skills
  • Information technology
  • Conflict resolution
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Sales techniques
  • Guest relations
  • Safety protocols and procedures
  • Organizational skills
  • Travel bookings
  • Strong multitasking
  • Adaptability
  • Interpersonal skills
  • Adaptable under pressure
  • Problem-solving
  • Telephone reception
  • Professionalism
  • Customer reservations
  • Superior customer service
  • Emergency response readiness
  • Excellent communication
  • Assign boarding passes
  • Gate assignment coordination
  • Exceptional communication
  • Travel reservations
  • Airline policies
  • Effective problem solving
  • Check-in procedures mastery
  • Team leadership
  • Verbal and written communication
  • Quick thinking
  • Reservation confirmation

Timeline

Table Games Dealer

Fremont Hotel & Casino
10.2023 - Current

Airport Customer Service Agent

JetBlue
01.2019 - 10.2023

Table Games Dealer

Flamingo Casino
05.2014 - 11.2018

Airport Customer Service Agent

JetBlue
05.2009 - 11.2013

High School Diploma -

Lynn English High

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Shawn Labranche