Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Jessica Burdette

Jessica Burdette

Glouster,OH

Summary

Dynamic and highly reliable professional with extensive experience in customer service and telecommunications. Proven ability to enhance workflow efficiency and resolve complex issues while maintaining professionalism under pressure. Strong multitasking skills and a commitment to guest satisfaction drive success in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Bartender

Faternal Order of Eagels Post 463
08.2020 - Current
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Night Auditor

Burr Oak State Park
09.2018 - 12.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

Telecommunications Operator

MedFlight
04.2018 - 09.2019
  • Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
  • Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.

Telecommunications Operator

Genesis Community Ambulance
02.2017 - 03.2018
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Education

Pre Nursing - Nursing

University of Cincinnati Clermont College
Batavia Ohio

Phlebotomy -

Ohio School Of Phlebotomy
Columbus, OH
04.2025

High School Diploma -

Trimble Local
Glouster, OH
05.2006

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Memory retention
  • Hospitality service expertise
  • Professional appearance

Timeline

Bartender

Faternal Order of Eagels Post 463
08.2020 - Current

Night Auditor

Burr Oak State Park
09.2018 - 12.2020

Telecommunications Operator

MedFlight
04.2018 - 09.2019

Telecommunications Operator

Genesis Community Ambulance
02.2017 - 03.2018

Pre Nursing - Nursing

University of Cincinnati Clermont College

Phlebotomy -

Ohio School Of Phlebotomy

High School Diploma -

Trimble Local

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