Jessica Burgett
Clarksville,TN
Summary
Results-driven Customer Support Specialist adept in compliance, dispute resolution, and data management. Leveraged extensive experience to standardize processes and create impactful knowledge resources, ensuring high-quality service and operational excellence across various roles.
Overview
5
5
years of professional experience
Work History
Metadata Specialist, Public Relations (Parker Staffing)
Northwest Kidney Centers
Seattle, WA
05.2017 - 09.2017
- Executed data automation processes by tagging and categorizing thousands of assets, enhancing asset retrieval efficiency.
- Managed large-scale data entry projects, maintaining high integrity for accurate organizational reporting.
- Reconciled corporate expenses, ensuring compliance with financial standards for precise internal fiscal tracking.
License Compliance Services - Compliance Specialist (Parker Staffing)
Getty Images
Seattle, WA
03.2015 - 05.2017
- Ensured compliance across 55 imaging entities, identifying copyright infringement risks and implementing mitigation strategies.
- Managed 80+ disputes and financial restitution cases daily, negotiating settlements and resolving conflicts through effective email communication.
- Reviewed legal contracts to establish usage rights, supporting internal stakeholders and guiding external clients.
Tolling Service Support Specialist
Good To Go!
Seattle, WA
08.2012 - 03.2015
- Liaised for disputes, resolving complex financial discrepancies within Washington State Department of Transportation system.
- Implemented Quality Assurance workflows for outbound email correspondence, aligning tone and accuracy with corporate standards.
- Documented and standardized procedures on SharePoint, establishing a knowledge base for team-wide operational scaling.
Education
High School - General Studies, Advanced Visual Arts
Central Visual Performing Arts High School
St Louis, MO06-2001
Skills
- Data analysis
- Knowledge management
- Help articles and internal tools
- Quality assurance and compliance
- Process improvement
- Dispute resolution
- Microsoft Office Suite and Adobe applications
- Omnichannel support
- Contract analysis
Skills
Customer Support, Chat, Email, Phone, Help Articles, Account Requests, Quality Assurance, Escalations, Disputes, Compliance, Contract Review, Restitution, Internal Tools, SharePoint, Microsoft Office Suite, Adobe Photoshop, Adobe Pro, Excel
Timeline
Metadata Specialist, Public Relations (Parker Staffing)
Northwest Kidney Centers
05.2017 - 09.2017
License Compliance Services - Compliance Specialist (Parker Staffing)
Getty Images
03.2015 - 05.2017
Tolling Service Support Specialist
Good To Go!
08.2012 - 03.2015
High School - General Studies, Advanced Visual Arts
Central Visual Performing Arts High School