Jessica Burkhardt
Port St. Lucie,FL
Summary
Proven Pest Control Technician with a solid track record at PesTec, adept in pest management solutions and fostering positive customer relations. Worked my way up to Office Manager. Promoting company and making sales. Skilled in chemical application and safety protocols, significantly enhanced service quality and efficiency. Dependable and communicative, I excel in adapting to diverse client needs and environments, ensuring optimal pest prevention and management. Customer-oriented specialist offering more than 2 years of experience in rodent and pest control. Knowledgeable and driven with firm understanding of latest methods to eliminate infestations. Polished individual offering excellent communication and customer service skills. Experienced in all areas of pest control for both commercial and residential customers. Pursuing Pest Control Technician position where great skills coupled with positive attitude will help build upon company success. Knowledgeable technician in the pest control industry promoting customer-centered, service skills. Well-versed in all safety measures and the latest trends in controlling infestations. Looking for a Pest Control Technician role at a company with a high potential for growth. Certified Pest Control Technician extensively trained in safety protocols. Real team player enthusiastic about meeting new people. Focused Pest Control Technician with a knack for handling tough customer situations. Skilled in writing and client service. Pursuing a position with a top-notch pest control organization. Business-driven individual with a great personality and extensive knowledge of the most current pest control techniques. Looking to join an organization as a Pest Control Technician where talent, experience, and hard work will drive success. Ambitious Pest Control Technician with 3 years of experience. Applies in-depth knowledge of pest control solutions and exceptional communication skills. Trained and experienced Pest Control Technician with proven reliability and dedication. Eager to contribute history of 3 years of experience related to pest control solutions. Dedicated to long-lasting work and best-in-class customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pest Control Technician
PesTec
1092 SW Hamrock Ave
09.2021 - 08.2024
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Inspected commercial and residential buildings and structures for pest issues.
- Drove to customer residences and places of business to inspect for pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Fostered excellent service leading to positive online reviews.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Adhered to most stringent safety procedures when applying chemicals.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Inspected equipment for proper functionality to effectively facilitate application.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Complied with safety guidelines and regulations with during pest control processes.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Utilized computer software to manage customer information and service scheduling.
- Prepared reports and kept detailed records of pest control activities.
- Successfully conducted integrated pest management practices in residential, commercial and industrial settings.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Food Service Worker
Auntie Anne's Pretzels
3462 NW Federal Hwy, Jensen Beach, FL 34957
06.2021 - 09.2021
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
Manager
Burger King
1545 St Lucie W Blvd, St Lucie West, FL 34986
07.2019 - 11.2019
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Treasure Coast High School
Port Saint Lucie, FL06.2008
Skills
- Service Sales
- Pest Removal
- Pest management solutions
- Appointment Scheduling
- Chemical application experience
- Bed bug treatments
- Data Entry
- Safety precautions and procedures
- Company Branding
- Communicative and articulate
- Adaptable
- Pest inspections
- Future pest prevention
- Safety Protocols
- Preventive measures
- Dependable and reliable
- Chemicals handling
- Job site preparation
- Service vehicle maintenance
- Chemical storage
- Equipment Maintenance
- Chemical Handling
- Valid FL driver's license
- Vehicle Maintenance
- Pest management techniques
- Property Inspection
- Non-lethal trapping
Certification
- Certified Pest Control Technician, PesTec - February 2025
Timeline
Pest Control Technician
PesTec
09.2021 - 08.2024
Food Service Worker
Auntie Anne's Pretzels
06.2021 - 09.2021
Manager
Burger King
07.2019 - 11.2019
GED -
Treasure Coast High School