Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Burkhart

Jessica Burkhart

Mt. Airy,NC

Summary

Dynamic and accomplished sales professional with a 15-year track record in the competitive hospitality sector. Recognized for delivering outstanding results in challenging sales environments, I excel in providing unparalleled customer service, leveraging exceptional people skills, and maintaining a personable attitude. Proficient in lead generation, product demonstration, and effective problem-solving, I bring energy and expertise to drive sales growth and cultivate enduring client relationships.

Overview

10
10
years of professional experience

Work History

Account Executive

RJ Young
Winston-Salem, NC
01.2021 - 07.2024
  • Successfully conducted daily prospecting activities, including cold calls in person and over the phone, resulting in a consistent pipeline of qualified leads.
  • Actively participated in community events to expand network and foster relationships, contributing to increased brand visibility and market penetration.
  • Achieved weekly and monthly sales targets within the first three months of employment, demonstrating strong sales acumen and goal-oriented mindset.
  • Utilized Salesforce CRM to manage accounts, track sales activities, and forecast revenue projections, ensuring efficient sales operations and accurate reporting.

Customer Care Coordinator

Primland Auberge Resort
Meadows Of Dan, VA
07.2021 - Current
  • Organized special events for existing clients to promote loyalty programs.
  • Spearheaded revenue growth initiatives by consistently exceeding sales targets through strategic upselling and suggestive selling techniques, resulting in a 20% increase in beverage sales year-over-year.
  • Played a pivotal role in event planning and execution, providing personalized beverage services for weddings, corporate gatherings, and private parties.
  • Proactively engaged with guests to build rapport and foster long-term relationships, resulting in a loyal customer base and positive word-of-mouth referrals.

Sales Associate

Resortia
Denver, CO
07.2016 - 07.2017
  • Prioritize and follow up on all critical sales leads, and close sales
  • Generate monthly revenue in excess of $125,000
  • Monitor competition by gathering current marketplace information
  • Developed pricing strategies tailored to individual clients based on their unique needs.

Director of Member Services

National Ski Areas Association
Denver, CO
10.2014 - 02.2017
  • Oversee development, planning, and management of organization's membership initiatives, including applications process and member retention and recruitment efforts
  • Increased vendor registration by 25 percent through business development and lead generation
  • Maintain database, update member files, process applications, helping prospective members to fulfill application requirement and liaison between vendors and members increasing vendor sales by 10 percent within the first year

Education

Master of Science - Recreation & Park Administration

East Carolina University
12.2013

Bachelor of Science - Communication, Public Relations, Profit, Sociology

Appalachian State University
05.2008

Skills

  • Complaint Resolution
  • Attention to Detail
  • Client Support
  • Problem-Solving
  • Overseeing Daily Activities
  • Product Sales
  • Customer Presentations
  • Time Management
  • Sales Goals Attainment
  • Pipeline Management
  • Lead Generation
  • Contract Negotiation
  • Customer Relationship Management (CRM)

Timeline

Customer Care Coordinator

Primland Auberge Resort
07.2021 - Current

Account Executive

RJ Young
01.2021 - 07.2024

Sales Associate

Resortia
07.2016 - 07.2017

Director of Member Services

National Ski Areas Association
10.2014 - 02.2017

Master of Science - Recreation & Park Administration

East Carolina University

Bachelor of Science - Communication, Public Relations, Profit, Sociology

Appalachian State University

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Jessica Burkhart