Natalia Hall
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Account Executive
Cyclebillions
Alpharetta, GA
09.2021 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
Independent Contractor
United Wealth Education | GA
Atlanta
08.2017 - Current
- Leverages website and social media platforms to promote and sell credit services
- Discusses products and services via phone and video calls hourly
- Assists new team leads in conducting sales and on-boarding calls
- Develops and cultivates professional relationships with consumers and team members
- Trains and motivates on-boarding members via webinars and in-person trainings across the country
- Calculates and explains base and potential bonus and income revenue
- Facilitates morning motivation and reviews calls highlighting weekly production and goals
Personal Banker II
Wells Fargo
Atlanta, GA
11.2016 - 09.2017
- Identified needs and shared knowledge relative to client on bank products and services
- Delivered products and services by educating clients on the benefits of financial services
- Developed and cultivated professional relationships with consumer and business clients
- Lead all branch assigned volunteer events for local schools and businesses within nearbycounties
- Handled Cash and Electronic transactions
- Maintained a database of frauds perpetrated by customers
Customer Service and Sales Rep
Wells Fargo | GA
Atlanta
11.2015 - 11.2016
- Processed bank account, loan/line applications and more for both consumers and businesses
- Managed multiple assigned projects while continuously meeting deadlines
- Volunteered for local and global non-profit organizational events
- Scheduled work shifts for Teller team
- Sharpened skills by attending monthly compliance and sales trainings
- Attended both Teller and Banking trainings monthly
Marketing Manager
Vince | GA
Atlanta
09.2014 - 11.2015
- Developed a marketing strategy that achieved 89% visibility for new products on Facebook, Twitter, TikTok platforms resulting in organic social media impressions and a 52% increase in website traffic
- Utilized knowledge and strategies to organize sales events
- Used marketing resources to train new hires and current employees
- Regularly participated in district and regional conference calls
- On a quarterly basis, directed team for floor and merchandising changes
- Traveled alongside management for store and district meetings
Education
Business Management
American International University
Business Marketing
Harford Community College
Skills
- Time management, Customer service, Communication skills, Guest services, Microsoft word, Leadership, Microsoft excel
- Documentation review, Banking, Financial services, Analysis skills, Risk management, Retail sales, Data entry, Underwriting, Fraud
- Prevention
- Account Management
- Business Development
- Revenue Generation
- Account Servicing
- Customer Order Management
- Complaint Resolution
- Report Generation
Timeline
Account Executive
Cyclebillions
09.2021 - Current
Independent Contractor
United Wealth Education | GA
08.2017 - Current
Personal Banker II
Wells Fargo
11.2016 - 09.2017
Customer Service and Sales Rep
Wells Fargo | GA
11.2015 - 11.2016
Marketing Manager
Vince | GA
09.2014 - 11.2015
Business Management
American International University
Business Marketing
Harford Community College
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