JESSICA BURNS
Chicago,IL
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Security Officer
MFort Security Services
Chicago, IL
01.2026 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Provided a hospitable atmosphere for all guests.
- Controlled access points to restrict unauthorized entry into facilities.
Instructional Paraprofessional
Wilson Primary School
Phoenix, Arizona
09.2022 - 05.2024
- Assisted teachers in delivering educational materials to young learners.
- Supported individual students with personalized learning strategies and resources.
- Collaborated with staff to create an inclusive classroom environment for all students.
Health Care Concierge
Blue Cross Blue Shield of Illinois
Chicago, Illinois
09.2019 - 05.2020
- Assisted members with inquiries about health plans and benefits.
- Coordinated appointments and services for clients and patients.
Front Office Ambassador
Sage Hospitality
Chicago
07.2016 - 08.2019
- Delivered exceptional guest service to enhance customer satisfaction and loyalty.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Assisted in organizing events and activities to engage hotel guests effectively.
Education
High School Diploma -
PROVISO EAST HIGH SCHOOL
MAYWOOD, IL 09.2001 - 01.2005
Skills
- Adaptability to change
- Problem solving
- Positive reinforcement
- Schedule coordination
- Quality assurance
- Telephone etiquette
- Professionalism
Personal Information
- Date of Birth: 11/08/86
- Gender: F
Transcript Date
10/21/23
Timeline
Security Officer
MFort Security Services
01.2026 - Current
Instructional Paraprofessional
Wilson Primary School
09.2022 - 05.2024
Health Care Concierge
Blue Cross Blue Shield of Illinois
09.2019 - 05.2020
Front Office Ambassador
Sage Hospitality
07.2016 - 08.2019
High School Diploma -
PROVISO EAST HIGH SCHOOL
09.2001 - 01.2005