Jessica Busha
Webster,MA
Summary
Registered Medical Professional experienced in patient care, clinical procedures, and medical documentation. Delivered effective patient support and ensured smooth healthcare operations through collaboration and adaptability in fast-paced environments. Focused on enhancing patient education and communication, contributing to team success and reliable patient care.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Registered Medical Assistant
UMass Memorial Medical Center - University Campus
55 Lake Ave Worcester MA 01606
07.2024 - Current
- Administered clinical procedures, including immunizations and venipuncture, ensuring patient comfort and safety.
- Assisted healthcare providers with examinations, documenting vital signs and patient histories accurately.
- Performed EKGs and additional tests based on patient assessments in the office to support diagnostic procedures.
- Prepared lab specimens accurately for diagnostic evaluation to ensure timely test results.
- Educated patients on treatment plans, medications, and preventive care practices to promote health literacy.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic workflow efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized and organized exam rooms and medical equipment to maintain a clean clinical environment.
Nursing Home Health Aide
Robin Reynolds
11.2018 - Current
- Assisted patients with dressing, grooming, and feeding to enhance comfort and promote independence despite mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health through routine pulse, temperature, and blood pressure checks to ensure timely response to changes in health status.
- Administered medication according to physician instructions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed strong relationships with clients, fostering trust and improving their emotional support systems.
Critical Care Technician
St.Vincent Hospital And Health Care Center Inc.
Worcester, MA
06.2022 - 02.2024
- Delivered outstanding patient care in critical care units.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Monitored vital signs before, during and after transportation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered tests and medications to stabilize patients in the field and during transport, enhancing patient safety.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Collaborated with hospital and facility staff to ensure appropriate patient treatments aligned with care protocols.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Trained and coached new employees on protocols and best practices, fostering a culture of high-quality patient care.
- Completed EKGs and other tests based on patient presentation in office.
Skills Trainer
Stavros Center For Independent Living
06.2022 - 07.2023
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Coordinated training activities with other departments to address issues and enhance collaboration.
- Modeled high-quality, efficient service for team members to foster a positive work environment.
- Welcomed customers with a smile and delivered friendly service to ensure satisfaction with every interaction.
- Visited clients' homes to update their profiles and assess personal care needs.
Home Health Aide/Travel CNA
cheryl trifone
Charlton, MA
05.2015 - 04.2023
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Supported clients in managed home care, monitoring health status to ensure effective care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Facilitated mobility through walking and regular exercises to enhance patient independence.
- Provided compassionate end-of-life care in patient homes.
- Recorded vital statistics and collaborated with health care providers to coordinate comprehensive patient care.
- Improved patients' comfort with massage and application of topical treatments.
- Scheduled and coordinated medical appointments.
Hospice Aide
VNA Care Network & Hospice
Worcester, MA
02.2020 - 02.2022
- Provided compassionate end-of-life care to ensure comfort for patients and families.
- Protected privacy and provided comfort to uphold dignity of dying patients and families, enhancing their final moments.
- Comforted family members through attentive listening and emotional support, fostering a sense of peace during difficult times.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences and facilities, ensuring personal hygiene and dignity.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Skills Trainer
Overlook Medical Center
11.2019 - 02.2020
- Trained new CNAs on best practices for patient care and safety protocols, fostering a collaborative environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with patient assessments and documentation to maintain accurate health records.
- Coordinated patient schedules for meals, medications, and therapeutic activities to enhance overall care experience.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
No Degree - Nursing Education
Quinsigamond Community College
Worcester, MA01-2028
CNA -
Red Cross
West Boylston, MA01-2019
High School Diploma -
Bay Path Regional Vocational Technical
Charlton, MA01-2014
Register Medical Assistant -
American Registry of Medical Assistant
01-2024
Skills
- Immunization administration
- Phlebotomy techniques
- Laboratory specimen collection
- Vital sign monitoring
- Patient assessments
- Wound care assistance
- Minor surgical assistance
- Preventive healthcare measures
- Clinical documentation
- Medical equipment operation
- Patient emergency procedures
- Patient care coordination
- HIPAA compliance
- Privacy and confidentiality
- Medical office procedures
- Insurance verification
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
UMass Memorial Medical Center - University Campus
07.2024 - Current
Critical Care Technician
St.Vincent Hospital And Health Care Center Inc.
06.2022 - 02.2024
Skills Trainer
Stavros Center For Independent Living
06.2022 - 07.2023
Hospice Aide
VNA Care Network & Hospice
02.2020 - 02.2022
Skills Trainer
Overlook Medical Center
11.2019 - 02.2020
Nursing Home Health Aide
Robin Reynolds
11.2018 - Current
Home Health Aide/Travel CNA
cheryl trifone
05.2015 - 04.2023
High School Diploma -
Bay Path Regional Vocational Technical
CNA -
Red Cross
No Degree - Nursing Education
Quinsigamond Community College
Register Medical Assistant -
American Registry of Medical Assistant
References
Stacy Serrano, Supervisor, (413) 306-2273, SSeranno@stavros.org