Jessica Buster
1500 Horseway Dr 1908,TX
Summary
Dynamic team leader with a proven track record at Hudson News, skilled in fostering collaboration and enhancing team performance through targeted coaching. Adept at problem-solving and maintaining attention to detail, I empowered team members and resolved conflicts, creating a positive work environment that drove success and engagement.
Overview
6
6
years of professional experience
Work History
Team Leader
Hudson News
06.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Curbside Shopper
Amazon
04.2019 - 02.2022
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Education
Allied Health
Carnegie Institute
Troy, MI 10.2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader
Hudson News
06.2021 - Current
Curbside Shopper
Amazon
04.2019 - 02.2022
Allied Health
Carnegie Institute