Jessica Byrd
Pearland
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution, candidate sourcing, and interview process management.,. Develops and implements hr strategies and initiatives aligned with overall business strategy. Strategic professional known for high productivity and efficient task completion.
Overview
15
15
years of professional experience
Work History
Talent Acquisition Coordinator
FedEx Ground
Houston
08.2019 - Current
- Post Weekly updates of FedEx Ground job opportunities as well as updates to package handler benefits, pay increases Policies and procedures on Bulletins in the warehouse
- Process owner of company unemployment claims and hearings
- Align HR strategies with business objectives for assigned facilities.
- Investigate issues, provide guidance to management, and address employee inquiries.
- Lead full-cycle recruiting for non-package handlers (sourcing, interviewing, onboarding) and support peak season staffing
- Ensure adherence to federal/state laws and company policies.
- Manage the entire hiring process, from sourcing to onboarding for various positions, especially package handlers.
- Screen resumes, conduct phone/in-person interviews, and facilitate assessments.
- Ensure all recruiting activities comply with company policies and employment laws.
Senior Admin - HR
FedEx Ground
Houston
08.2017 - 08.2019
- Process Owner of Package Handler Job Reqs for the station
- Schedule and Facilitate Package Handler Orientation Classes
- Input I-9 Onboarding information in e-hire system
- Spearhead all transfer requests for package handlers
- Maintain and manage Package Handler Files
- Answer Unemployment claims
- Formulate package handler orientation packets for all classes
- Heavily involved in my schedule compliance for the station
- Post Weekly updates of FedEx Ground job opportunities as well as updates to package handler benefits, pay increases Policies and procedures on Bulletins in the warehouse
- Develop and Implement United Way Activities for the terminal
- Proficient in BCSA Compliance
Operations Administrator II
FedEx Ground
Houston
01.2011 - 08.2017
- Quality Assurance processes by assisting customers and co-workers
- Trained coworkers on BCSA handlings as well as program usage and reporting
- Created a training guide for my replacement as well as trained them prior to my departure
- Liaison between operations, contractors and customers to set up accounts and ensure shipment integrity and enhanced customer service.
- Identify misleads by researching the location of delivery filed and maintained all quality assurance reports
- Responsible for making sure compliance reports were at 100% each week for damage call tags
- Answered customer service mail and trace messaging.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Compliance reports
- Microsoft Office software
- Onboarding processes
- Unemployment claims management
- HR strategy alignment
- Employee relations
- Conflict resolution
- Job posting optimization
- Recruitment
- Strong communication skills
- Employee training and development
- Scheduling and calendar management
- Event coordination
- Maintains confidentiality
- Benefits programs
- Candidate pipeline development
- Employment listing
Awards
- TAC of the Year, 2022
- Bravo Zulu, 2022
- Peak Player, FY 18
- Bravo Zulu, 2016
- HR Admin of the Year, 2015
- HR Admin of the Month, 2014
Timeline
Talent Acquisition Coordinator
FedEx Ground
08.2019 - Current
Senior Admin - HR
FedEx Ground
08.2017 - 08.2019
Operations Administrator II
FedEx Ground
01.2011 - 08.2017
High School Diploma -
Houston Community College