Jessica Cabrales
Yucaipa,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Precision Landscape
06.2018 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Increased client satisfaction with timely completion of projects, ensuring proper maintenance and attention to detail.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Enhanced landscape quality by implementing efficient maintenance plans and supervising the execution of tasks.
- Improved team productivity by providing ongoing training, guidance, and support to staff members.
- Ensured safety compliance through regular inspections, proper equipment handling, and adherence to company policies.
- Reduced water usage by optimizing irrigation systems and promoting the use of drought-tolerant plants.
- Enhanced overall landscape aesthetics by implementing innovative design concepts and plant arrangements.
- Improved soil quality with regular aeration and detaching techniques.
Account Manager
Marina/Brightview
05.2009 - 05.2018
- Managed the Anaheim Resort District and Anaheim Convention Center accounts. Ensuring client satisfaction by building strong relationships with the city of Anaheim inspectors and workers, Disneyland upper management, and Anaheim Convention Center representatives.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed and implemented strategies to increase client retention.
- Reduced maintenance costs by streamlining landscape management processes and adopting sustainable practices.
- Enhanced overall landscape aesthetics by implementing innovative design concepts and plant arrangements.
- Developed comprehensive landscape plans for various projects, resulting in increased client satisfaction and repeat business.
- Trained and supervised landscape crews, fostering a positive work environment that produced high-quality results.
- Conducted regular site inspections to assess landscaping conditions and identify areas for improvement or enhancement.
- Maximized plant health by developing customized care programs tailored to specific species'' needs within each property''s ecosystem.
- Facilitated clear communication between clients, team members, suppliers throughout the entire project life cycle, resulting in smooth execution and client satisfaction.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.1997
Skills
- Account Management
- Crew Supervision
- Turf Renovations/Overseeding
- Irrigation Systems
- Soil Testing
- Pruning Techniques
- Water feature installation
- Drainage Solutions
- Planting techniques
- Plant identification
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Precision Landscape
06.2018 - 07.2021
Account Manager
Marina/Brightview
05.2009 - 05.2018
High School Diploma -
Yucaipa High School