Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jessica Cain

North Las Vegas

Summary

Dynamic professional with a proven track record at Amazon, excelling in teamwork and customer service. Streamlined processes to boost efficiency by over 20%, demonstrating attention to detail and leadership. Adept at training and mentoring, fostering a collaborative environment. Punctual and reliable, committed to exceeding expectations and enhancing customer satisfaction.

Overview

19
19
years of professional experience

Work History

Fulfillment Associate

Amazon
10.2018 - Current
  • Streamlined order picking process through effective use of handheld scanners.
  • Coordinated with cross-functional teams to resolve fulfillment discrepancies.
  • Implemented best practices for packaging efficiency to enhance throughput.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Pharmacy Technician

CVS Pharmacy
03.2015 - 03.2018
  • Managed medication inventory, ensuring accurate stock levels and timely reordering.
  • Assisted pharmacists in preparing and dispensing prescriptions efficiently.
  • Trained new technicians on pharmacy procedures and safety protocols.
  • Implemented workflow improvements that enhanced prescription processing speed.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Server

Bailey's Bar & Grille
08.2012 - 07.2014
  • Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
  • Managed multi-tasking in fast-paced environments, ensuring timely order delivery and accuracy.
  • Trained new staff on menu offerings and operational procedures to maintain service standards.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Oversaw dining area cleanliness and organization, promoting a welcoming atmosphere for patrons.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender

Antique Billiard Museum
02.2010 - 06.2012
  • Developed and maintained extensive knowledge of drink recipes and cocktail preparation techniques.
  • Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
  • Managed bar inventory, ordering supplies to maintain optimal stock levels.
  • Trained and mentored new bartenders on service standards and operational procedures.
  • Implemented efficient cash handling processes, ensuring accurate transactions during shifts.

Head Cashier

Lowes Home Improvement
10.2006 - 08.2009
  • Supervised daily cash handling operations to ensure accuracy and compliance with company policies.
  • Trained and mentored junior cashiers on best practices in customer service and register operations.
  • Implemented streamlined checkout processes, enhancing transaction efficiency and reducing wait times.
  • Collaborated with management to develop strategies for improving overall store performance and customer satisfaction.
  • Conducted regular audits of cash drawers, ensuring accountability and minimizing discrepancies.
  • Resolved customer inquiries and complaints effectively, fostering positive shopping experiences and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

Education

Bachelor of Arts - History

Arizona State University
Tempe, AZ
05-2027

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Customer service
  • Friendly and courteous
  • Punctual and reliable

Interests

  • Historical Exploration
  • Reading
  • Crafting and DIY Projects
  • Photography
  • Backpacking and Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Swimming
  • Yoga
  • Kayaking

Timeline

Fulfillment Associate

Amazon
10.2018 - Current

Pharmacy Technician

CVS Pharmacy
03.2015 - 03.2018

Server

Bailey's Bar & Grille
08.2012 - 07.2014

Bartender

Antique Billiard Museum
02.2010 - 06.2012

Head Cashier

Lowes Home Improvement
10.2006 - 08.2009

Bachelor of Arts - History

Arizona State University