- Historical Exploration
- Reading
- Crafting and DIY Projects
- Photography
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Swimming
- Yoga
- Kayaking
Jessica Cain
North Las Vegas
Summary
Dynamic professional with a proven track record at Amazon, excelling in teamwork and customer service. Streamlined processes to boost efficiency by over 20%, demonstrating attention to detail and leadership. Adept at training and mentoring, fostering a collaborative environment. Punctual and reliable, committed to exceeding expectations and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2018 - Current
- Streamlined order picking process through effective use of handheld scanners.
- Coordinated with cross-functional teams to resolve fulfillment discrepancies.
- Implemented best practices for packaging efficiency to enhance throughput.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Pharmacy Technician
CVS Pharmacy
03.2015 - 03.2018
- Managed medication inventory, ensuring accurate stock levels and timely reordering.
- Assisted pharmacists in preparing and dispensing prescriptions efficiently.
- Trained new technicians on pharmacy procedures and safety protocols.
- Implemented workflow improvements that enhanced prescription processing speed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Server
Bailey's Bar & Grille
08.2012 - 07.2014
- Delivered exceptional customer service, enhancing guest experiences and fostering repeat business.
- Managed multi-tasking in fast-paced environments, ensuring timely order delivery and accuracy.
- Trained new staff on menu offerings and operational procedures to maintain service standards.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Oversaw dining area cleanliness and organization, promoting a welcoming atmosphere for patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
Antique Billiard Museum
02.2010 - 06.2012
- Developed and maintained extensive knowledge of drink recipes and cocktail preparation techniques.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Managed bar inventory, ordering supplies to maintain optimal stock levels.
- Trained and mentored new bartenders on service standards and operational procedures.
- Implemented efficient cash handling processes, ensuring accurate transactions during shifts.
Head Cashier
Lowes Home Improvement
10.2006 - 08.2009
- Supervised daily cash handling operations to ensure accuracy and compliance with company policies.
- Trained and mentored junior cashiers on best practices in customer service and register operations.
- Implemented streamlined checkout processes, enhancing transaction efficiency and reducing wait times.
- Collaborated with management to develop strategies for improving overall store performance and customer satisfaction.
- Conducted regular audits of cash drawers, ensuring accountability and minimizing discrepancies.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05-2027
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Friendly and courteous
- Punctual and reliable
Interests
Timeline
Fulfillment Associate
Amazon
10.2018 - Current
Pharmacy Technician
CVS Pharmacy
03.2015 - 03.2018
Server
Bailey's Bar & Grille
08.2012 - 07.2014
Bartender
Antique Billiard Museum
02.2010 - 06.2012
Head Cashier
Lowes Home Improvement
10.2006 - 08.2009
Bachelor of Arts - History
Arizona State University