Jessica Calderon
McAllen,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
LOFT by Ann Taylor
12.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Provider
ONLY LOVE HOME CARE
05.2016 - Current
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Insurance Agent
B & B Insurance Agency
08.2019 - 12.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Seasonal Sales Associate and Cashier
Macy's
12.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Cashier
Imperial Palace dance hall
10.2017 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor's in Business and Technology Management in Business and Technology Management -
JESSICA CALDERON
McAllen, TX05.2025
Associate in Business Management in Business Management -
South Texas College
McAllen, TX12.2016
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Retail Operations
- Employee Scheduling
- Sales Strategies
- Retail Operations Management
- Sales Growth
- Business Administration
- Team Leadership
- Computer Skills
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
Certification
Insurance License, 10/01/19, 06/01/21
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Insurance Agent
B & B Insurance Agency
08.2019 - 12.2020
Assistant Manager
LOFT by Ann Taylor
12.2018 - Current
Seasonal Sales Associate and Cashier
Macy's
12.2018 - 01.2019
Sales Associate/Cashier
Imperial Palace dance hall
10.2017 - 01.2019
Provider
ONLY LOVE HOME CARE
05.2016 - Current
Bachelor's in Business and Technology Management in Business and Technology Management -
JESSICA CALDERON
Associate in Business Management in Business Management -
South Texas College
Insurance License, 10/01/19, 06/01/21
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