Jessica Calhoun
Minnetonka,MN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Augeo
Minnetonka, MN
03.2023 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Comcast
Saint Paul, MN
01.2021 - 12.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Collections Agent
US Bank National Association
Minneapolis, MN
12.2018 - 12.2020
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Identified past due accounts and contacted account holders to arrange payment.
Education
High School Diploma -
North Saint Paul
North Saint Paul06-2016
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Credit card payment processing
- Microsoft Outlook
- Problem Resolution
Timeline
Customer Service Representative
Augeo
03.2023 - 06.2024
Customer Service Representative
Comcast
01.2021 - 12.2022
Collections Agent
US Bank National Association
12.2018 - 12.2020
High School Diploma -
North Saint Paul
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