Jessica Calhoun
Houston,TX
Summary
Reliable and people-focused professional with strong customer service skills and a passion for helping others. Experienced in working independently from home, with excellent communication, patience, and problem-solving abilities. Known for creating positive customer experiences and handling situations calmly and efficiently. Seeking a remote/work-from-home position where I can support customers and contribute to a team.
Overview
11
11
years of professional experience
Work History
School Bus Driver
International leadership of Texas
Cleveland, Texas
11.2025 - Current
- Transported students safely to and from school and events daily.
- Ensured compliance with safety regulations and traffic laws during routes.
- Conducted pre-trip and post-trip vehicle inspections for maintenance needs.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Maintained accurate records of mileage, routes, and student behavior reports.
- Participated in training sessions to enhance driving skills and safety practices.
Customer Support Specialist
Triple A
Atlanta, Georgia
06.2024 - 11.2025
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
Remote Customer Support
Advanced Pharmarcy Solution
Houston, Texas
01.2022 - 05.2024
- Advanced Pharmacy Solutions
- Assisted individuals with questions, concerns, and problem-solving in a calm and professional manner
- Demonstrated patience and understanding when working with people from different backgrounds
- Managed time effectively while working independently from home
- Provided helpful guidance and support, ensuring positive outcomes
- Built strong communication skills through consistent interaction with others
Customer Service Representative
Visa Call Center
Dunwoody, Georgia
04.2020 - 07.2021
- Assisted customers in resolving transaction disputes and issues effectively.
- Responded to customer inquiries regarding payment processing and account management.
- Provided clear information on Visa services and promotions to enhance customer experience.
- Collaborated with team members to streamline call handling procedures for efficiency.
- Escalated complex issues to specialized departments for timely resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
School Bus Driver
Dekalb County Schools
Stone Mountain, Georgia
11.2015 - 05.2019
- Transported students safely to and from school and events daily.
- Ensured compliance with safety regulations and traffic laws during routes.
- Conducted pre-trip and post-trip vehicle inspections for maintenance needs.
- Communicated effectively with students, parents, and school staff regarding schedules.
- Participated in training sessions to enhance driving skills and safety practices.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Followed all safety protocols when transporting students with special needs or disabilities.
Education
High School Diploma -
Maynard Holbrook HS
Atlanta, GA05-2009
Skills
- Customer Service Excellence
- Customer service
- Strong Communication Skills
- Conflict Resolution
- Problem Solving
- Remote Work Experience
- Time Management
- Organizational skills
- Multitasking
- Dependable and responsible
- Patience & Empathy
- Computer & Phone Skills
Timeline
School Bus Driver
International leadership of Texas
11.2025 - Current
Customer Support Specialist
Triple A
06.2024 - 11.2025
Remote Customer Support
Advanced Pharmarcy Solution
01.2022 - 05.2024
Customer Service Representative
Visa Call Center
04.2020 - 07.2021
School Bus Driver
Dekalb County Schools
11.2015 - 05.2019
High School Diploma -
Maynard Holbrook HS