Jessica Campbell
Saint Peter's,MO
Summary
Hardworking Medical Professional and Administrative Assistant competent in both clinical and office support. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with a variety of policies and procedures and triaging patients. Trains and directs new staff to handle the rigors of healthcare work and required protocols. Exceptional in customer service and communication amongst peers and authoritative personnel. Highly Motivated. Highly Experienced. Highly Knowledgeable.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant/Department Lead
St. Luke's Hospital
02.2019 - Current
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collaborated and effectively communicated with healthcare professionals to maintain high-quality care across departments.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Taught patients and involved family members about medications, procedures, and care plan instructions.
- Maintained and updated patient records for accurate, current medical histories. Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Interviewed and precepted newly hired medical personnel to train each on office procedures and important tasks.
- Generated reports and logged patient information for reliable records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information and answer questions, routed and directed messages and calls to proper staff and hospital departments, and resolved patient inquiries within target timeframes
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed registration, master calendars and scheduled appointments for providers based on optimal patient loads and clinician availability for neurology department including several providers with high patient volumes.
- Conducted insurance verification, preauthorizations, referrals and predeterminations
- Exhibited healthy knowledge of billing codes, claims and procedures.
- Documented patient information in EMR, prepared patient and office paperwork for medical staff, collected health history for patients in clinic and hospital environments.
- Assisted with medical infusions and all other patient care needs
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Medical Assistant
Town And Country Pediatrics/Dr. Joel S. Koenig
10.2003 - 02.2019
- Assisted physicians and nurses with clinical procedures following safe practices, routine office visits and diagnostic testing by collecting and processing specimens.
- Trained newly hired medical assistants on office procedures and important tasks in both front and back office work.
- Sanitized, restocked, and organized exam rooms, medical office and medical equipment. Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed vital signs, injections, pule oximetry, nebulizer treatments, urinalysis, EKG's, hearing and vision testing and rapid diagnostic testing. Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient medical information, case histories, insurance details to facilitate smooth appointments and payment processing. Collected required copayments and balances.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Adjunct Clinical Instructor
Missouri College
05.2007 - 09.2011
- Conducted clinical simulations and provided constructive feedback for student individually and as groups.
- Improved student performance by defining clear goals and communicating performance metrics.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies, including CPR and BLS training
- Incorporated instructional aids and motivational strategies to eradicate learning gaps. Implemented new educational techniques to boost student comprehension while reducing learning time.
- Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for medical assisting program.
- Provided educational lectures and facilitated discussions on weekly basis.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Led daily operations by providing laboratory and clinical instruction, student advisement and best practices with vast knowledge of the healthcare industry.
Education
No Degree - Nursing And Healthcare Administration
St. Charles Community College
St. Charles, MOMedical Assisting Certification - Medical Assisting
Missouri College
St Louis, MO12.2003
Skills
- Direct Patient Care, Management and Assistance
- Team Management and Direction
- Completing Insurance Forms and Authorizations
- Medical Supply Monitoring, Ordering and Stocking
- IV Discontinuation and Discharge Instruction
- Operational Standards
- Medical Billing and Coding, Patient Accounts
- Charting Expertise and EMR Systems
- Exceptional Customer Service
- Medical Procedure Understanding, Histories and Vital Statistics
- Medication Side Effect Knowledge
Certification
- CMA - Certified Medical Assistant
- BLS and CPR Certified
Timeline
Lead Medical Assistant/Department Lead
St. Luke's Hospital
02.2019 - Current
Adjunct Clinical Instructor
Missouri College
05.2007 - 09.2011
Medical Assistant
Town And Country Pediatrics/Dr. Joel S. Koenig
10.2003 - 02.2019
No Degree - Nursing And Healthcare Administration
St. Charles Community College
Medical Assisting Certification - Medical Assisting
Missouri College
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