Jessica Campbell
Woodruff,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Milliken & Co
Spartanburg, SC
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Logistics Coordinator
Alo Tennessee
Greenville , SC
09.2021 - 10.2022
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Managed paperwork and necessary information required for client shipments.
Logistics Coordinator
Sukano Polymers
Duncan, SC
09.2015 - 10.2021
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Supported logistics department by leveraging existing resources with cost-effective savings.
- Checked items into computer system, printed labels and directed to storage locations.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Managed paperwork and necessary information required for client shipments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Lake Shore Senior High School
Angola, NY06-2007
Skills
- Data Entry
- Customer Service
- Microsoft Office Expertise
- Building Rapport
- Detail Oriented
- SAP Experience
Timeline
Customer Service Representative
Milliken & Co
10.2022 - Current
Logistics Coordinator
Alo Tennessee
09.2021 - 10.2022
Logistics Coordinator
Sukano Polymers
09.2015 - 10.2021
High School Diploma -
Lake Shore Senior High School