Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Canada

Litchfield,USA

Summary

Results-driven Account Project Manager with a background in handling up to 75 multi-faceted, multi-year projects at one time across diverse sectors. Maintained project stability by addressing issues early, and preventing the need for executive-level escalations. Proven track record of building robust relationships with internal and external stakeholders, and team members. Ensured timely project completion while maintaining high-quality standards. Strengths include strategic planning, conflict resolution, and customer relationship management.

Overview

27
27
years of professional experience

Work History

Lead Supervisor – Gas Design

National Grid
06.2023 - Current
  • Led and mentored team of analysts in preparing work packages for capital gas projects across New England.
  • Managed resource allocation, project prioritization, and quality assurance for large-scale infrastructure initiatives.
  • Oversaw staff development through bi-weekly performance reviews, goal setting, and training plans.
  • Spearheaded process improvements to enhance operational efficiency and reduce project turnaround times.
  • Facilitated collaboration between internal and external stakeholders to consistently meet project deadlines.
  • Represented department at high-level forums, including NE President’s All-Hands Call and Board Meetings.
  • Organized and led department-wide meetings while serving on the Professional Development Team.
  • Implemented quality control measures, significantly reducing error rates.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Lead Project Manager- Gas Customer Connections

National Grid
03.2014 - 06.2023
  • Managed up to 75 concurrent, multi-phase gas projects for large, complex commercial clients.
  • Served as the primary customer liaison from sales through service activation, ensuring seamless experiences.
  • Led on-site meetings with clients, field operations, and metering department.
  • Implemented status meetings to track progress and maintain transparency across departments.
  • Collaborated with permitting, environmental, and real estate teams to expedite and de-risk escalation.
  • Resolved complex design, scheduling, and permitting issues to meet client expectations for gas-on dates.
  • Coordinated with internal and external stakeholders to ensure the timely delivery of project deliverables.
  • Provided leadership to project teams in order to ensure the successful completion of projects.
  • Liaised between the field operations and connections team to assure effective job delivery and customer satisfaction.
  • Developed processes for tracking the progress of individual tasks and milestones within each project, and provided feedback when necessary.

Senior Work Coordinator

National Grid
09.2007 - 03.2014
  • Planned and coordinated maintenance and construction activities aligned with business priorities.
  • Conducted load evaluations and network analyses to assess viability of new services and infrastructure upgrades.
  • Designed and estimated service connections, obtained permits, and compiled construction work packets.
  • Acted as liaison with municipal authorities and internal teams to streamline installations and ensure regulatory compliance.
  • Advised management on best practices for improving workflow efficiency.

Operations Planner

Keyspan Energy
05.1998 - 09.2007
  • Managed scheduling for union crews and trade partners, optimizing labor utilization and job turnaround.
  • Collaborated with customer service and management to resolve escalated installation and service issues.
  • Produced monthly operational reports tracking permits, cancellations, and safety metrics.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Lexington Christian Academy

Suffolk University

UMass Boston

Skills

  • Leadership and team development
  • Project management
  • Stakeholder collaboration
  • Conflict resolution
  • Teamwork and collaboration
  • Resource planning
  • Process improvement
  • Salesforce, Maximo, and CSS proficiency

Timeline

Lead Supervisor – Gas Design

National Grid
06.2023 - Current

Lead Project Manager- Gas Customer Connections

National Grid
03.2014 - 06.2023

Senior Work Coordinator

National Grid
09.2007 - 03.2014

Operations Planner

Keyspan Energy
05.1998 - 09.2007

Lexington Christian Academy

Suffolk University

UMass Boston

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Jessica Canada