Jessica Carlson
Forest Grove,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Subaru Service BDC Manager
Carr Auto Group
Beaverton, OR
11.2023 - 03.2026
- Directed daily operations of service BDC team
- Established performance metrics to monitor team effectiveness and enhance response times for customer inquiries.
- Fostered collaboration between sales, service, and parts departments to enhance overall customer experience throughout the buying journey.
- Incorporated scripts to encourage uniform communication when scheduling service appointments.
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Managed service scheduling with external vendors to ensure timely project execution.
- Collected RO information & part availability for service advisors upcoming appointments.
- Executed comprehensive translation services for dealership communications, ensuring clarity for staff and customers.
- Facilitated special order part notifications to technicians and advisors.
Print Operator
NMotion Print360
Tualatin, OR
06.2021 - 11.2023
- Operated digital printing equipment to ensure high-quality print output.
- Monitored production processes for adherence to quality standards.
- Collaborated with team members to meet production deadlines consistently.
- Ensured consistent print results by calibrating printers, adjusting settings, and conducting quality checks frequently.
Customer Service Representative
Freedom Mortgage Corporation
Tualatin, OR
09.2020 - 05.2021
- Processed mortgage payments and maintained accurate loan records.
- Assisted customers with inquiries regarding loan balances and payment options.
- Resolved customer issues efficiently, enhancing overall satisfaction rates.
- Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
Elderly Caregiver
Avamere
Newberg, OR
07.2019 - 06.2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Provided companionship and emotional support to enhance residents' well-being.
Education
No Degree -
Tigard High School
Tigard, ORSkills
- Bilingual (English/Spanish)
- Highly dependable
- Attention to detail
- Fast learner
- Problem-solving
- Customer satisfaction
- Team leadership
Additional Information
Proficient with Numa Ai, PBS, Insignia CRM, CareConnect CRM, DriveCentric, Subarunet, Excel, UPS Worldship
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Subaru Service BDC Manager
Carr Auto Group
11.2023 - 03.2026
Print Operator
NMotion Print360
06.2021 - 11.2023
Customer Service Representative
Freedom Mortgage Corporation
09.2020 - 05.2021
Elderly Caregiver
Avamere
07.2019 - 06.2020
No Degree -
Tigard High School