Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Carreon

Berwyn,IL

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Joe & Ross Inc.
Bridgeview
06.2018 - 06.2022
  • Receive orders over the phone, e-mail and fax and accurately enter them into the system.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
  • Maintained professional relationships with client contacts to ensure top-notch customer service was delivered.

JR Loan Processor

Bay Equity
Berwyn
11.2017 - 06.2018
  • Reviewed loan applications and supporting documents to ensure accuracy of information.
  • Communicate with borrowers and MLO on file progress and any issues that need to be addressed.
  • Researched discrepancies on loan application information as needed.
  • Ensured that all necessary documentation was received from borrowers prior to loan approval process.

BDC Representative

Hawk Chrysler Dodge Jeep
Forest Park
08.2010 - 02.2017
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Handling incoming and outgoing phone calls and e-mails.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Documented and update customer records based on interactions.
  • Generated reports on sales activities as needed for management review.

Education

Morton West High School
06.2007

Skills

  • Report Transcription
  • Bilingual in Spanish
  • Scheduling
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Sales expertise
  • Positive and professional
  • Administrative Support
  • Problem Resolution
  • Follow-up skills

Timeline

Customer Service Representative

Joe & Ross Inc.
06.2018 - 06.2022

JR Loan Processor

Bay Equity
11.2017 - 06.2018

BDC Representative

Hawk Chrysler Dodge Jeep
08.2010 - 02.2017

Morton West High School

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Jessica Carreon