Jessica Cartier
Saint Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Square Merchant Engagement Manager
Square
10.2023 - Current
- Assisting with updating SFK and Square Support Articles
- Providing feedback and coaching to all advocates
- Identifying breakdowns between sellers and advocates to provide solutions
- Manager Escalation calls to align with all Square sellers.
Afroblock Remote Lead
Square
06.2023 - Current
- Organizing engagement ideas
- Creating event ideas
- Assisting with monthly playlist
- Assisting with Afroblock events
SquarePayroll Advanced Support
Square
09.2022 - 10.2023
- Coaching and assisting advocates with Payroll sellers inquiries
- Assisting with updating SFK and Square Support Articles
- Providing feedback and coaching to Payroll advocates
- Updating and assisting with Payroll SAS Runbook
- Taking Manager Escalation calls to align with Payroll sellers’ concern
SquarePayroll Specialist/Crew App SME
Square
10.2021 - 09.2022
- Assist sellers with the Payroll product
- Created macros to assist the efficiency of the Payroll team and Crew app
- Investigate tax related issues with assessments
- Help maintain communications with employers and employees through messaging
- Assisted with the creation of the Crew App advocates workflow
Medical Technician
St. Louis Cancer Care
09.2019 - 09.2021
- Accessed patient’s vital and mental state before and after visit
- Handled prior authorizations for therapy treatments
- Cross trained and up-trained new technicians
- Assisted with treatments and injections
Patient Access Representative
Heart Care Institute
01.2018 - 02.2019
- Pre-authorization, pre-certification and insurance verification for patients
- Registration, scheduling appointments and procedures
- Reminder calls for patients with appointments
- Entering patient’s demographics
- Managing referrals for patient visits
- Transcribing patient concerns to physician in EPIC
Pharmacy Benefit Specialist
Express Scripts
06.2015 - 07.2017
- Interacted with physician office staff, medical management staff and pharmacists
- Communicated prior authorization criteria, pharmacy benefit coverage and formulary alternatives to medical office staff and Pharmacists
- Escalated intricate requests to Pharmacists
- Used ICD-10 coding for explanation and communication of patient diagnoses.
- Assisted patients with EOB and COB
- Assisted patients with long term maintenance medications to be delivered to their home.
Midwest Institute
02.2006 - 03.2008
- Certification in Medical Assisting
Education
No Degree - Biology
Alabama A & M University
Normal, ALSkills
- Negotiation expertise
- Brand Awareness
- Customer Service
- Customer Relationship
- Business Needs Assessment
- Team Collaboration
- Interpersonal Skills
- Continuous Improvement
Affiliations
Delta Sigma Theta Sorority Inc., Delta Delta Chapter, 2006, Present
Timeline
Square Merchant Engagement Manager
Square
10.2023 - Current
Afroblock Remote Lead
Square
06.2023 - Current
SquarePayroll Advanced Support
Square
09.2022 - 10.2023
SquarePayroll Specialist/Crew App SME
Square
10.2021 - 09.2022
Medical Technician
St. Louis Cancer Care
09.2019 - 09.2021
Patient Access Representative
Heart Care Institute
01.2018 - 02.2019
Pharmacy Benefit Specialist
Express Scripts
06.2015 - 07.2017
Midwest Institute
02.2006 - 03.2008
No Degree - Biology
Alabama A & M University