Tim Delany
Chicago,IL
Summary
Dynamic Merchant Sales Account Manager with a proven track record at Linde, Inc, driving $35M in territory sales. Expert in strategic account management and contract negotiation, consistently exceeding targets. Adept at data analysis and problem-solving, fostering client relationships to enhance satisfaction and retention while identifying growth opportunities.
Overview
12
12
years of professional experience
Work History
Merchant Sales Account Manager
Linde, Inc
, Illinois
10.2020 - Current
- Managed $35M territory in Illinois and $18M territory in Wisconsin, consistently exceeding sales and profitability targets.
- Developed strategic account plans incorporating needs analysis, competitive insights, and growth strategies.
- Negotiated multi-million-dollar contracts with vendors to secure favorable terms and pricing agreements.
- Led full sales cycle from prospecting through solution development, proposals, and contract negotiations.
- Served as primary escalation point for service, logistics, and billing issues to enhance customer satisfaction and retention.
- Collected and analyzed competitive market intelligence to provide actionable insights for leadership and product teams.
- Identified new markets for potential expansion opportunities.
- Managed supplier relationships to ensure timely product availability and quality.
- Analyzed market trends to identify opportunities for cost savings and efficiency.
- Coordinated procurement activities to maintain optimal inventory levels for operations.
- Collaborated with cross-functional teams to streamline purchasing processes and workflows.
- Created and maintained relationships with vendors and suppliers.
Core Account Manager
Linde, Inc
03.2017 - 10.2020
- Managed existing accounts and created new opportunities in CRM, improving pipeline visibility and forecasting accuracy.
- Coordinated leads with Sales Representatives and Business Development personnel, accelerating deal closure.
- Negotiated account renewals and collaborated with technical teams to ensure equipment uptime and service excellence.
- Managed client accounts to ensure satisfaction and retention.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Assisted in contract negotiations to align services with client expectations.
- Coordinated project timelines and resources for effective account management.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
Account Executive
NeoGrid
01.2016 - 01.2017
- Prospected and qualified retail clients for SaaS On-Shelf Availability solutions.
- Engaged in technical solution discussions and coordinated requirements with developers.
- Managed CRM data and maintained accurate sales reporting for forecasting and pipeline tracking.
Retail Manager & Marketing Coordinator
Consolidated Buying Company
01.2014 - 01.2016
- Coordinated member call campaigns and vendor leads, increasing engagement and sales opportunities.
- Processed rebates and tracked web activity to optimize digital marketing initiatives.
- Generated leads and introduced products/promotions for participating vendors, contributing to revenue growth.
Education
Bachelor of Business Administration -
Robert Morris University
Chicago, IL01.2015
Skills
- Strategic account management
- Sales leadership
- Lead generation
- Contract negotiation
- Pipeline management
- Upselling and cross-selling
- CRM expertise
- Data analysis
- Territory growth
- Project coordination
- Problem solving
- Negotiation expertise
- Sales plan implementation
Websites
References
References available upon request.
Timeline
Merchant Sales Account Manager
Linde, Inc
10.2020 - Current
Core Account Manager
Linde, Inc
03.2017 - 10.2020
Account Executive
NeoGrid
01.2016 - 01.2017
Retail Manager & Marketing Coordinator
Consolidated Buying Company
01.2014 - 01.2016
Bachelor of Business Administration -
Robert Morris University