Jessica Cash
Thompson's Station,TN
Summary
Dynamic customer service professional with a proven track record at Lowe's Home Improvement, adept at resolving conflicts and enhancing customer satisfaction. Skilled in cash handling and efficient multitasking, I consistently foster teamwork and maintain a clean, organized work environment, contributing to increased loyalty and repeat business.
Overview
2026
2026
years of professional experience
Work History
Line Server
Williamson Health
Franklin, TN
01.2024 - Current
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Supported management in achieving cost control goals through diligent portion control and minimizing waste.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Rung up purchases, gave change and issued receipts.
- Promoted an atmosphere of respect among coworkers while setting expectations for professionalism.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Streamlined the serving process by prepping ingredients ahead of time, reducing order fulfillment delays.
Customer Service Representative
Lowes Home Improvment
Columbia, TN
01.2023 - 2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Bookkeeper
Self Employed Thornhill Lawn Care, LLC
Thompson's Station, TN
2005 - 2018
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
Customer Service Representative
Walgreens
Columbia, TN
2017 - 2023
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
No Degree - Nursing
Columbia State Community College
Columbia, TNSkills
- Customer service
- Efficient work pace
- Work area cleaning
- Reliability and punctuality
- Handling customer complaints
- Cleanliness and hygiene
- Food safety
- Cash handling proficiency
- Workstation organization
- Verbal and written communication
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Computer skills
Timeline
Line Server
Williamson Health
01.2024 - Current
Customer Service Representative
Lowes Home Improvment
01.2023 - 2024
Bookkeeper
Self Employed Thornhill Lawn Care, LLC
2005 - 2018
Customer Service Representative
Walgreens
2017 - 2023
No Degree - Nursing
Columbia State Community College