Jessica Cassel
Rancho Mirage,CA
Summary
Dedicated, hardworking restaurant management professional with 10+ years of extensive daily planning and operations experience. Skilled in staff training and development. Committed to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and restaurant operating systems,
Overview
5
5
years of professional experience
Work History
General Manager
Bar Cecil
05.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Manager
Roadhouse Pizza 2
01.2019 - 03.2021
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Laguna Beach High School
Laguna Beach, CA06.1998
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Food Safety
- Cost Control
- Staff Scheduling
- POS system knowledge
- Customer Engagement
- Reservation Management
Timeline
General Manager
Bar Cecil
05.2021 - Current
Manager
Roadhouse Pizza 2
01.2019 - 03.2021
High School Diploma -
Laguna Beach High School