Jessica Castleman
17 Boggs Drive ,WV
Summary
Dynamic manager with a proven track record at Imperfectly Perfect Appliances, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic problem-solving and staff training initiatives. Skilled in optimizing workflows and fostering cross-functional teamwork, driving significant improvements in efficiency and service quality.
Overview
21
21
years of professional experience
Work History
Manager
Imperfectly Perfect Appliances
Hinton WV
01.2024 - 01.2026
- Assisted in managing daily operations of appliance store. Conducted purchasing, cleaning, and testing of appliances. Handled customer inquiries and provided one-on-one support. Created employee schedules and processed payroll.
- Directed team in inventory management and optimized order processing workflows.
- Designed and implemented training programs to elevate staff skills and operational expertise.
- Established and enforced quality control measures to uphold product standards.
- Evaluated customer feedback to pinpoint opportunities for service enhancement and product development.
- Streamlined procurement processes by collaborating with suppliers to enhance efficiency.
- Oversaw daily operations while ensuring strict compliance with safety protocols and operational policies.
- Cultivated a collaborative work environment that promoted open communication among team members.
- Directed and inspired employees to enhance productivity and engagement in work.
- Executed various tasks efficiently within designated timeframes.
- Cultivated a professional, organized, and safe environment for employees and patrons.
- Assessed and articulated customer requirements to supply chain capacity and quality teams.
- Established ambitious performance targets for employees to enhance organizational success.
- Formulated comprehensive plans aligned with overarching guidance and strategic direction.
Administrative Assistant
Lakeside Title & Escrow
Goodlettsville, TN
01.2020 - 01.2024
- Directed scheduling and coordination of appointments for clients and staff.
- Managed preparation and processing of documents for title insurance and escrow services.
- Streamlined office procedures to enhance workflow efficiency and communication.
- Facilitated training and support for new administrative team members on software systems.
- Executed exceptional customer service by providing timely responses to client inquiries and effectively addressing concerns.
- Maintained precise record-keeping through meticulous data entry and database management.
- Safeguarded sensitive information by enforcing strict privacy policies and implementing secure filing systems.
- Managed multi-line phone system to efficiently route calls and deliver messages to staff.
- Spearheaded initiatives to optimize administrative processes, enhancing operational productivity.
- Partnered with real estate agents to streamline transaction processes for clients.
- Executed regular audits of client files to ensure adherence to industry regulations.
- Established comprehensive filing systems to optimize document retrieval and organization.
- Exceeded team objectives by collaborating with colleagues to establish and enforce best practices and protocols.
- Transcribed and organized information to streamline speech and presentation preparation.
- Managed logistics and material organization for meetings, ensuring seamless execution.
- Spearheaded office engagement in special events by designing and distributing newsletters featuring comprehensive calendars and updates.
- Conducted comprehensive research to gather and document industry data.
- Documented new hire onboarding, employee transfers, terminations, job classification changes, and merit increases in human resources files.
- Oversaw budget management, appointment scheduling, and itinerary organization for company leaders.
- Orchestrated timely delivery of special projects to align with organizational and departmental goals.
Manager's Assistant
Castleman Drilling and Pump Service
Greenbrier, TN
01.2005 - 08.2019
- Coordinated project schedules and logistics to optimize operational efficiency.
- Managed communications between management and field personnel, ensuring alignment on project goals.
- Developed and maintained filing systems for contracts and project documentation, enhancing information retrieval.
- Assisted in preparing reports on project status and resource allocation for senior management review.
Education
No Degree - Business Administration
Marshall University
Huntington, WVHigh School Diploma -
Meadow Bridge High School
Meadow Bridge, WV05.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
Timeline
Manager
Imperfectly Perfect Appliances
01.2024 - 01.2026
Administrative Assistant
Lakeside Title & Escrow
01.2020 - 01.2024
Manager's Assistant
Castleman Drilling and Pump Service
01.2005 - 08.2019
No Degree - Business Administration
Marshall University
High School Diploma -
Meadow Bridge High School