Jessica Castorman
Marion ,NC
Summary
Dynamic retail professional with a proven track record at Zipfer Country Store, excelling in customer service and team leadership. Skilled in cash handling and conflict resolution, I have successfully driven sales growth and enhanced customer loyalty through effective training and operational improvements. Committed to delivering exceptional service and fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Cashier/ Front Desk
Triple H Oil
01.2018 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Assisted customers with product inquiries and service-related issues.
- Maintained cleanliness and organization of the checkout area and store displays.
- Monitored inventory levels, restocking items as necessary to meet customer demand.
- Collaborated with team members to enhance customer service experience.
- Adapted to new procedures quickly, improving workflow efficiency during peak hours.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Sales Associate Manager
Zipfer Country Store
05.2015 - 01.2018
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and customer service skills among staff.
- Implemented inventory management procedures that improved stock accuracy and reduced shrinkage.
- Analyzed sales data to identify trends, driving strategic planning for promotional activities.
- Cultivated strong relationships with customers, enhancing loyalty and repeat business opportunities.
- Streamlined operational processes, increasing efficiency in daily store operations and merchandising efforts.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours for enhanced service delivery.
- Collaborated with marketing team on campaigns, boosting foot traffic and overall sales performance.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Assistant Manager
Petros Oil Co
08.2013 - 05.2015
- Led team in daily operations, ensuring compliance with safety standards and operational procedures.
- Developed training programs to enhance employee skills and improve service delivery.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented cost-saving initiatives that enhanced overall operational efficiency.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
GED -
Blue Ridge Community Technical College
Hendersonville, NCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
Timeline
Cashier/ Front Desk
Triple H Oil
01.2018 - 06.2025
Sales Associate Manager
Zipfer Country Store
05.2015 - 01.2018
Assistant Manager
Petros Oil Co
08.2013 - 05.2015
GED -
Blue Ridge Community Technical College