Lilit Mkhitaryan
Boca Raton,FL
Summary
Efficient Cashier experienced in high-volume customer interactions, cash handling, and complaint resolution. Improved customer satisfaction ratings through effective communication and problem-solving, while enhancing operational efficiency. Focused on delivering positive customer experiences in fast-paced environments.
Overview
3
3
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Front desk cashier
Breakroom mens salon spa
Boca Raton, 33428
05.2016 - 10.2021
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Processed cash and card transactions with accuracy and efficiency, enhancing customer satisfaction at salon spa.
- Managed incoming phone calls and scheduled appointments, ensuring timely service and improved client experience.
- Coordinated client appointments using salon management software, optimizing scheduling and reducing wait times.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Maintained cleanliness and organization of the reception area and waiting room.
- Answered customers' questions about products, prices, and availability.
Education
Master of Management - Public Management
American University of Armenia
Armenia , Yerevan 09.2011 - 05.2014
Skills
- Cash handling
- Transaction processing
- Payment processing
- Credit card transactions
- Cash register operation
- Receipt issuing
- Accurate money counting
- Cash management
- Appointment scheduling
- Customer service excellence
- Customer service
- Customer relationship management
- Client communication
- Cash handling
- Sales support
- Store promotions
- Sales promotion strategies
- Attention to detail
- Time management
- Team collaboration
- Reliability and punctuality
- Workplace cleanliness
- Workplace hygiene
- Store policies
- Customer service
- Store policies
Languages
English
Full Professional
A1
Armenian
Full Professional
A1
Russian
Full Professional
A1
Timeline
Front desk cashier
Breakroom mens salon spa
05.2016 - 10.2021
Master of Management - Public Management
American University of Armenia
09.2011 - 05.2014