Jessica Castro
Anaheim,CA
Summary
Talented leader skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply six years of experience to new professional challenges with growth-oriented organization. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Assistant Program Manager
Jamboree Housing Corporation
12.2022 - Current
- Improved program efficiency by streamlining processes and implementing new project management tools.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Managed budgets and resources responsibly, ensuring timely delivery of projects and optimal allocation of funds.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams [case workers] to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of 57 clients'' situations, identifying issues, goals, and necessary interventions.
Behavior Technician
Autism Learning Partners
08.2022 - 12.2022
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Merchandise Supervisor
Knotts Berry Farm
06.2020 - 06.2022
- Boosted sales by strategically organizing merchandise displays and implementing promotional campaigns.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Reduced shrinkage by implementing loss prevention measures and closely monitoring store activities.
- Enhanced customer shopping experience through effective visual merchandising techniques and store layout optimization.
- Mentored 80+ junior staff members by providing ongoing training on best practices in merchandising and customer service.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
Team Lead, Merchandise
Knotts Berry Farm
05.2018 - 06.2020
- Enhanced a team of 30+ members to boost productivity by implementing efficient merchandising strategies and processes.
- Boosted sales performance through effective product placement and visual displays.
- Managed inventory levels to optimize stock availability for customer satisfaction.
- Streamlined workflow by organizing and delegating tasks among team members.
- Established strong relationships with store management, promoting collaboration on merchandising initiatives.
Education
Bachelor of Science - Human Services
California State University - Fullerton
Fullerton, CA06.2021
Skills
- Effective Communication
- Teamwork and Collaboration
- Organizational Skills
- Case Management
- Needs Assessment
- Community Outreach
- Patient support
- Case Documentation
Languages
Spanish
Professional Working
Timeline
Assistant Program Manager
Jamboree Housing Corporation
12.2022 - Current
Behavior Technician
Autism Learning Partners
08.2022 - 12.2022
Merchandise Supervisor
Knotts Berry Farm
06.2020 - 06.2022
Team Lead, Merchandise
Knotts Berry Farm
05.2018 - 06.2020
Bachelor of Science - Human Services
California State University - Fullerton
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