Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Celestine

Westlake,LA

Summary

Dynamic professional with extensive experience in residential cleaning, patient care coordination, and community outreach, notably with Benton Physical Therapy. Demonstrates exceptional organizational skills and a commitment to enhancing living and care environments. Achieved measurable improvements in client satisfaction and operational efficiency. Excels in deep cleaning expertise and effective communication, ensuring privacy and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Residential Housekeeper

Self Employed Services
05.2023 - Current
  • Contributed to an inviting atmosphere in residences through proper arrangement and organization of furniture and décor items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Enhanced customer satisfaction by maintaining a clean and comfortable living environment for residents.
  • Supported a healthy living space for clients with meticulous attention to detail in all cleaning tasks.
  • Demonstrated adaptability in adjusting to unique requirements or preferences from different clients while maintaining consistent quality standards in services provided.
  • Safeguarded the privacy of residents by adhering to strict confidentiality guidelines regarding personal belongings and information encountered during daily duties.
  • Preserved the longevity of household appliances by performing routine maintenance and cleaning tasks.

Patient Care Coordinator

Benton Physical Therapy
04.2022 - 04.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.

Outreach Coordinator

Safe Haven
10.2020 - 04.2022
  • Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
  • Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
  • Improved access to resources for shelter clients by connecting them with essential services offered by partner agencies.
  • Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
  • Measured outcomes of outreach initiatives using established metrics, demonstrating tangible results to funders and stakeholders.
  • Enhanced program visibility by creating targeted marketing materials and utilizing social media platforms.
  • Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.

Administrative Assistant

Controlled Automation
06.2015 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Associate of Arts - Business Administration

Sowela Technical College
Lake Charles, LA
05-2026

Skills

  • Residential Cleaning
  • Cleaning and organizing abilities
  • Customer service-focused
  • Multitasking ability
  • Customer Service
  • Verbal and written communication
  • Shelter arrangements
  • Time Management
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Client Advocacy

Certification


  • Professional Service Coding Certificate(PSCC)- Practice Management Institute.

Timeline

Residential Housekeeper

Self Employed Services
05.2023 - Current

Patient Care Coordinator

Benton Physical Therapy
04.2022 - 04.2024

Outreach Coordinator

Safe Haven
10.2020 - 04.2022

Administrative Assistant

Controlled Automation
06.2015 - 07.2018

Associate of Arts - Business Administration

Sowela Technical College
Jessica Celestine