- Gardening
- Outdoor Recreation
- Martial Arts
- Gym Workouts
- Dancing
- Cooking
- Historical Exploration
- Road Trips
- Backpacking and Hiking
- Astrology
CARA MIA CARLILE
Chico,CA
Summary
To pursue a position and career in a professional setting while utilizing my skills and experience in customer service, organization, communication and leadership.
Experienced with maintaining high standards of cleanliness and organization in residential commercial and hospitality settings. Utilizes effective cleaning techniques and tools to ensure spotless environment. Knowledge of maintaining schedules and adapting to residents', guests and clients needs for optimal service delivery.
Overview
30
30
years of professional experience
Work History
Residential Housekeeper
Independent Contractor
Chico, CA / Portland,OR
06.2015 - 01.2026
- Maintained cleanliness and organization in residential properties, ensuring high standards of hygiene.
- Enhanced client satisfaction through attentive service and proactive communication regarding needs.
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
HOME INSPECTOR / Housekeeper
SILVERSTONE CLEANING
Nampa, ID
03.2011 - 04.2015
- Achieved high client satisfaction through exceptional cleaning services tailored for luxury residential properties.
- Elevated team performance by leading hiring, training, and evaluation processes for housekeeping and janitorial staff.
- Maintained rigorous quality control by enforcing cleaning routines and conducting detailed inspections to meet safety standards.
- Streamlined operations by managing supply inventory and ensuring budget compliance while accurately documenting payroll.
- Resolved client complaints swiftly, strengthening relationships and enhancing overall service quality.
HOME INSPECTOR
SILVERSTONE CLEANING
03.2011 - 04.2015
- Achieved high customer satisfaction by conducting meticulous quality inspections of cleaning services. Strengthened client and staff relationships to facilitate effective communication. Provided exceptional cleaning services designed for luxury residential properties, enhancing overall client experience.
- Oversaw and trained housekeeping and janitorial staff to ensure exceptional cleanliness and safety standards across all facilities and residential.
- Established and enforced daily, weekly, and monthly cleaning routines for staff adherence.
- Resolved customer feedback and complaints to enhance overall satisfaction.
- Assessed employee performance and advised on promotions, transfers, and dismissals.
- Managed documentation of work hours, budgets, and payrolls to facilitate efficient payroll processing and budget tracking.
- Investigated and resolved guest issues promptly, ensuring optimal satisfaction with housekeeping operations.
- Managed and coordinated deep-cleaning tasks and special event preparations to enhance overall cleanliness and guest experience.
- Evaluated team performance to enhance service quality and foster professional development among housekeeping staff.
- Oversaw inventory management, ensuring timely ordering of supplies while maintaining budget compliance.
OFFICE MANAGER
HIGH QUALITY HOUSEKEEPING
Meridian, ID
04.2009 - 03.2011
- Oversaw operations of residential housekeeping business with a focus on strategic advertising, recruitment, and employee training. Directed payroll management and enhanced customer communication through effective telephone and email interactions. Streamlined client scheduling and optimized invoicing and payment collection processes.
- Developed and implemented standard operating procedures for housekeeping teams.
- Coordinated scheduling and logistics for staff assignments and client appointments.
- Conducted regular quality inspections to maintain high service standards across teams.
- Oversaw inventory management and procurement of cleaning supplies and equipment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Residential Housekeeper
Maid For You
Portland, OR
10.2004 - 02.2009
- Performed detailed cleaning services for residential homes, focusing on maintaining hygiene and cleanliness in kitchens, bathrooms, bedrooms, and living areas.
- Achieved high client satisfaction through efficient move-in and move-out cleaning services.
- Enhanced property appeal with consistent weekly and bi-weekly cleaning routines. Delivered exceptional results in one-time deep cleaning projects, contributing to improved living conditions.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Housekeeper
Residence Inn By Marriott
Lake Oswego, OR
06.2002 - 09.2004
- Performed detailed sanitation of high-traffic areas and accommodations to ensure a welcoming environment.
- Conducted regular assessments of room supply inventory and replenished items, including drinking glasses, soaps, shampoos, and writing supplies, to support operational efficiency.
- Executed replacement of soiled linens with fresh items to uphold hygiene standards.
- Conducted thorough checks on room appliances to maintain functionality and guest satisfaction.
- Ensured cart readiness for subsequent shifts to maintain operational efficiency.
- Supported laundry processes to ensure efficient workflow and timely completion.
Housekeeper
Timberline Lodge
Government Camp, OR
06.1996 - 08.1997
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
Education
Geology
Clackamas Community College
Oregon City, ORHigh School Diploma -
Sandy High School
Sandy, OR06-1997
Skills
- Strong organizational abilities
- Cash Handling
- Adaptable in dynamic environments
- Excellent oral and written communication
- Multitasking and organization
- Service-oriented
- Focused and detail-oriented
- Commercial and residential cleaning
- Exceptional time management
- Effective team collaboration
Interests
Timeline
Residential Housekeeper
Independent Contractor
06.2015 - 01.2026
HOME INSPECTOR / Housekeeper
SILVERSTONE CLEANING
03.2011 - 04.2015
HOME INSPECTOR
SILVERSTONE CLEANING
03.2011 - 04.2015
OFFICE MANAGER
HIGH QUALITY HOUSEKEEPING
04.2009 - 03.2011
Residential Housekeeper
Maid For You
10.2004 - 02.2009
Housekeeper
Residence Inn By Marriott
06.2002 - 09.2004
Housekeeper
Timberline Lodge
06.1996 - 08.1997
Geology
Clackamas Community College
High School Diploma -
Sandy High School