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Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Driven Quality Associate with a proven track record at Perdue Farms, Inc., enhancing product quality and customer satisfaction through rigorous inspection processes and continuous improvement initiatives. Skilled in Quality Management Systems and internal auditing, coupled with exceptional mentoring abilities. Achieved significant reductions in defect rates, demonstrating a strong focus on results and quality improvements.
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with a knack for organization.

 Accomplished professional with expertise in hotel property management systems, including Opera 5.0.1, and financial and accounting systems such as Sun Systems 4.8, 6.2, and 10. Demonstrates proficiency in balance sheets, financial reporting, core accounting operations, cost control, budgeting, accounts receivable and payable, and general ledger management. Skilled in utilising Microsoft Excel and Word to enhance operational efficiency. Committed to leveraging financial acumen to drive organisational success and seeking opportunities to further develop expertise in financial management within the hospitality industry.  Seasoned professional with focus on front office management and guest relations. Drive operational excellence and enhance guest satisfaction by leveraging strong leadership and problem-solving skills. Foster team collaboration and implement streamlined processes to ensure seamless daily operations. 

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Jessica Cerda

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Front Office Manager

Newborn Hearing Screener

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Front Office Manager

Newborn Hearing Screener

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