Jessica Cernas
4243912953
Redondo Beach,CA
Timeline
Front desk agent - Mosaic hotel Beverly Hills
10.2025 - Current
VIP passengers - Latam Arlines
12.2024 - 09.2025
Customer Service - Hawaiian Arline’s
12.2023 - 12.2024
Lyft - Driver
12.2019 - 07.2021
El Camino College - ,
Aerocomander Aviation - ,
Escola Estadual Anotiono Carlos - High School ,
Work History
Front desk agent
Mosaic hotel Beverly Hills
Beverly Hills, CA
10.2025 - Current
- Greeted and assisted guests upon arrival to ensure a positive first impression.
- Managed reservations and check-in processes using hotel management software.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to maintain customer satisfaction.
VIP passengers
Latam Arlines
LAX airport Los Angeles
12.2024 - 09.2025
- Provided personalized attention to VIP passengers, maintaining discretion while delivering superior service levels.
- Assisted passengers with special needs or requests, ensuring a positive travel experience for all guests.
Customer Service
Hawaiian Arline’s
Lax airport Los Angeles
12.2023 - 12.2024
- Assisted passengers during check-in and boarding procedures
- Verified travel documents and issued boarding passes
- Provided customer service at airport gates and boarding areas
- Assisted passengers with baggage check and baggage claim issues
- Resolved travel concerns and provided flight information
- Maintained professional and friendly communication with passengers
Lyft
Driver
Los Angeles
12.2019 - 07.2021
Overview
6
6
years of professional experience
Education
High School -
Skills
- Customer service
- Guest services
- Problem-solving skills
- Hospitality services
- Office organization
- Teamwork and collaboration
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Languages
Portuguese
Spanish
English