Jessica Ceron De La Trinidad
Summary
Enthusiastic with vast experience in many different fields. Dependable with terrific work ethic and expertise in managing tasks in quick-paced organized settings. Hardworking and passionate job seeker with strong multi-skills eager to be reliable on any position. In addition being bilingual I can recognize opportunities to serve customers. Willingness to take on added responsibilities to meet team goals. Strong communication skills a commitment to delivering exceptional customer service and contributions to improving efficiency. Excited to join a team where my experience and skills can contribute to the ongoing success of the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional Pet Sitter
Rover
Utah
01.2024 - Current
- Facilitated socialization among various animals through supervised play sessions in accordance with individual temperament assessments.
- Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
- Maintained detailed records of each pet''s needs, preferences, and behaviors for future reference.
- Increased the physical fitness of dogs through regular walks, runs, or trips to dog parks based on breed-specific requirements.
- Provided timely updates and photos to pet owners, offering peace of mind during their absence.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Improved the well-being of pets by consistently maintaining a clean and healthy environment.
- Assisted in training puppies and young dogs on basic commands using positive reinforcement techniques.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Gave medication to pets following guidelines from owners.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Monitored training, made notes and reported back to guardian regarding progress.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Completed documentation regarding animals for future reference and improved care.
- Trained animals in behavioral compliance or other special routines or commands.
Customer Support Specialist
Tesla
Draper, UT
04.2024 - 04.2024
- Responding to customer inquiries in an accurate and timely manner
- The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns
- Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
- Review and assess customer concerns for possible troubleshooting and remote diagnostics
- Teach customers how to self-serve including directing to the self-help website and self- scheduling appointments with the local service team
- Provide an exceptional experience to our customers on a day to day basis
- Accurately record issues and data into CRM / Vehicle Support System
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
Customer Support Specialist
Young Living
04.2017 - 08.2022
- Helped large volume of in-bound calls by customers every day with positive attitude and focus on customer satisfaction
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made
- Maintained and managed customer files and databases
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Resolved concerns with products or services to help with retention and drive sales
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution
- Adhered to company policies, procedures and system documentation requirements
- Recommended retail products for at-home use
- Assessed training needs and developed associated training
- Responded proactively and positively to rapid change
- Assisted department with chat email and phone support when call center was busy or short-staffed
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Conducted market research to understand customer needs and inform product offerings.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Shift Supervisor
Del Taco
Utah County
01.2010 - 10.2018
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
- Helped store management meet standards of service and quality in daily operations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Applied security, safety, and loss prevention strategies during shifts
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Documented daily production and materials usage in inventory to track data
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Resolved conflicts between employees to maintain positive and productive work environments
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Conducted performance reviews and provided staff with feedback and guidance
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints independently or with aid of supervisor
- Made change and issued receipts or tickets to customers for each transaction
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks
- Replaced CO2 tanks and soda syrups when depleted
- Utilized product knowledge of foods and beverages to make suggestions to customers
- Trained and assisted new kitchen staff members
- Managed opening and closing shift kitchen tasks
- Worked in fast-paced environment with sense of urgency to serve guests quickly
- Prepared ingredients for menu items
- Practiced proper safety and sanitation standards
- Cooked menu items according to specified instructions
- Prepared food items such as meats, poultry, and fish for frying purposes
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses
- Interacted with customers to address kitchen-related complaints and praise
- Kept kitchen up to code for health and safety inspections
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Understood cooking techniques and fundamentals to maximize safe food handling.
Warehouse Associate
Younique
Utah, Lehi
04.2016 - 09.2016
- Consistently lifted materials weighing as much as 25 pounds
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Performed inventory control, such as counting, and stocking merchandise
- Worked safely around moving machinery
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Loaded, unloaded, and moved material to and from storage and production areas
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Overnight Fulfillment Associate
Walmart
02.2014 - 04.2016
- Followed procedures at all times for personal and team safety
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy
- Segregated and processed incoming stock and materials to prepare for storage or shipment
- Noted unsafe components inside packages and discussed concerns with supervisors
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments
- Performed weekly inventory counts to verify stock levels
- Stocked shelves to match planogram images and instructions
- Coordinated efficient organization, palletizing and transportation of completed packages
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy
- Recorded daily activities for inventory control
- Moved cardboard, plastic ties, and other debris from unboxing to trash
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Stocked warehouse efficiently by comparing item numbers with storage locations
- Assisted customers with locating store products.
Dietary Aide Assistant
Stonehedge Rehabilitation Center
09.2010 - 12.2013
- Maintained strict levels of cleanliness for tables, floors, and prep areas
- Delivered nourishment and supplements to nurse station for distribution to specific residents
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
- Served meals to residents in accordance with established schedules and dietary procedures
- Followed all food safety regulations while preparing meals for patients
- Discarded outdated food products and maintained waste disposal procedures
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands
- Portioned and wrapped food to place directly on plates for service to patrons
- Adjusted food preparation methods in accordance with customer requests
- Cleaned and organized kitchen, dining and service areas
- Greeted customers and answered inquiries regarding menu items and specials.
Internship Student
Petco
California,Pasadena
01.2009 - 05.2009
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
HSD -
Lehi High School
Lehi, UTScholarship -
Cal State LA
Los Angeles, CABlair High School
Pasadena, CASkills
- Honest Trustworthy Dependable
- Patience and Calmness
- Positive Attitude
- Punctual and Reliable
- Professionalism and Courtesy
- Client Confidentiality
- Adaptability and Resilience
- Attention to Detail- Organization Skills
- Problem-solving abilities
- Relationship Building
- Effective Communication
- Active Listening
- Team Collaboration
- Clean Background Check
Certification
- Certified: Food Handlers
Languages
Spanish
Professional Working
Timeline
Customer Support Specialist
Tesla
04.2024 - 04.2024
Professional Pet Sitter
Rover
01.2024 - Current
Customer Support Specialist
Young Living
04.2017 - 08.2022
Warehouse Associate
Younique
04.2016 - 09.2016
Overnight Fulfillment Associate
Walmart
02.2014 - 04.2016
Dietary Aide Assistant
Stonehedge Rehabilitation Center
09.2010 - 12.2013
Shift Supervisor
Del Taco
01.2010 - 10.2018
Internship Student
Petco
01.2009 - 05.2009
HSD -
Lehi High School
Scholarship -
Cal State LA
Blair High School