Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Cervantes

Kansas City,KS

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Famous Footwear
Merriam , Kansas
09.2021 - 03.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.


Assistant Manager

Smoothie King
Mission, Kansas
12.2019 - 09.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Shift Leader

Panda Express Restaurant
KANSAS CITY, Kansas
09.2016 - 04.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Certificate - Cosmetology

KCKCC
Kansas City, KS
04.2012

Skills

  • Financial Statement Review
  • Originality and Creativity
  • Work Planning and Prioritization
  • Management Training
  • Business Leadership
  • Time Management
  • Sales Tracking
  • Hiring and Training
  • Inventory Control
  • Supervisory Abilities
  • Customer Service
  • Store Organization

Timeline

Assistant Store Manager

Famous Footwear
09.2021 - 03.2022

Assistant Manager

Smoothie King
12.2019 - 09.2021

Shift Leader

Panda Express Restaurant
09.2016 - 04.2019

Certificate - Cosmetology

KCKCC

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Jessica Cervantes