Jessica Cerveira
South Daytona,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
General Manager
World Market
Daytona Beach, FL
04.2022 - Current
- Supported team in implementing operational processes and protocols.
- Presented exemplary warehouse organization within company policy binder to serve as a model for best practices in store operations.
- Developed and implemented seasonal visual sets to elevate customer experience and engagement.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw budget implementation processes to align with organizational goals. Led employee review sessions to foster a culture of continuous improvement. Developed and managed training schedules to optimize workforce capabilities. Championed employee retention strategies to maintain high morale and productivity.
- Consistently delivered high performance, attaining #3 ranking out of 247 stores in 2023 and #4 ranking in 2024.
- Ranked fifth in shipped units for 2025, reflecting effective inventory management and distribution strategies.
General Manager
Staples
Jacksonville, FL
06.2018 - 04.2022
- Coordinated logistics and activities for back-to-school events in store parking lot, driving customer engagement and brand visibility.
- Engaged with store managers and vendors to strengthen partnerships and support business objectives.
- Evaluated and optimized store operations while providing comprehensive training to new management personnel on company protocols.
- Managed daily and weekly operations for print and marketing, technology sales and service, and furniture departments. Participated in chamber of commerce meetings to foster relationships and provide support to local small businesses.
- Engaged in problem-solving initiatives to enhance customer satisfaction and service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - General Studies
Quinebaug Community College
Dayville, CTSkills
- Leadership and team building
- Problem resolution
- Operations management
- Effective team contributor
- Project management
- Consistently meet goals
- Task scheduling expertise
- Strong relationship-building abilities
- Technical troubleshooting skills
- Resilience
- Bilingual
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Interests
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I participate in a variety of outdoor recreational activities
- Horseback Riding
- DIY and Home Improvement
Timeline
General Manager
World Market
04.2022 - Current
General Manager
Staples
06.2018 - 04.2022
No Degree - General Studies
Quinebaug Community College