Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Chagnon

Leominster,MA

Summary

Dynamic and dedicated licensed cosmetologist with a proven track record at Rob Roy Hair Salon, excelling in client consultations and hair coloring. Known for exceptional customer service and relationship building, I leverage my expertise in styling and sanitation practices to enhance client satisfaction and retention. Committed to continuous education and trend awareness.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Cosmetologist

Rob Roy Hair Salon
10.2007 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.


Sales Associate

CosmoProf
02.2003 - 10.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front End Associate

Kmart, Sears Holding
01.1999 - 11.2003
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

No Degree - Cosmetology

Blaine Cosmetology
Framingham, MA
10-2003

Culinary Arts

Monty Teach
Fitchburg, MA
06-1998

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Hair styling
  • Men and women haircuts
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Product knowledge
  • Hair coloring and highlighting
  • Social media promotion
  • Client education
  • Client consultation
  • Decision-making
  • Continuing education
  • Styling tools
  • Hair coloring expertise
  • Product expertise
  • Trend awareness
  • Hair conditioning and styling
  • Sales expertise
  • Relationship building
  • Product upselling
  • Sales and upselling
  • Cosmetology
  • Reflective listening
  • Product and service explanations
  • Relationship building and management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing envision for computer tasks.
  • Resolved product issue through consumer testing.

Certification

  • Certified ,Hot Heads Tape in Extensions, Joico Color Certifed,Glogal Keratin Systems,Tabouli Keratin Systems -

Timeline

Cosmetologist

Rob Roy Hair Salon
10.2007 - Current

Sales Associate

CosmoProf
02.2003 - 10.2007

Front End Associate

Kmart, Sears Holding
01.1999 - 11.2003

No Degree - Cosmetology

Blaine Cosmetology

Culinary Arts

Monty Teach

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