Jessica Charlton
Silsbee,TX
Summary
Skilled Assistant Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership, management skills, great financial product expertise and passion for customer service.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Eastex Credit Union
Silsbee, TX
10.2011 - 10.2023
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
High School Diploma -
Silsbee High School
Silsbee, TX05.2010
Southeast Texas Career Institute
Silsbee, TX05.2010
Skills
- Maintaining Clean Work Areas
- Management of Financial Resources
- Proactive and Focused
- Audit Monitoring
- Prioritizing and Planning
- Constructive Feedback
- Teller Auditing
- Adaptable to Changing Conditions
- Employee Training Oversight
- Cash Flow and Reconciliation
- Typing and 10-Key Entry
- Money Handling
- Supervising Tellers
- Team Meetings
- Cash Vault Auditing
- Banking
- Social Perceptiveness
Additional Information
Attended CUNA Professional Symposiums facilitated by Nancy John in October of 2018.
Attended Cornerstone Credit Union League’ Branch Manager’s workshop facilitated by Rory Rowland in May of 2018.
Attended Credit Union Experience Conference in Nashville, TN in September of 2019
Continued self and employee development with Aikerson Consulting group 2021-2022.
Timeline
Assistant Branch Manager
Eastex Credit Union
10.2011 - 10.2023
High School Diploma -
Silsbee High School
Southeast Texas Career Institute