Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Jessica Chen

Charlotte,NC

Summary

I have been a flight attendant for the past 8 years and have always wanted to make the transition to the other side of the flight deck door, but never had the opportunity until now. Today, with my personal student loans paid off, I am financially able to accept the responsibility of any new loans applicable for the necessary training. I hope you will consider my application into the accelerated program, as I believe I have what it takes to help our industry move forward.

Overview

12
12
years of professional experience

Work History

Flight Attendant

American Airlines
Charlotte, NC
07.2014 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Wait Staff Member

The Skylark Fine Diner And Lounge
Edison, NJ
06.2012 - 05.2014
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Orchestrated and maintained control of large parties and business events.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Wait Saff Member

The Cheesecake Facory
Edison , NJ
09.2010 - 06.2012


  • Explained a vast array of menu items and preparation methods to provide high level of customer service and promote a safe and pleasant dining experience.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Worked successfully in a competitive and bustling atmosphere.

Education

Bachelor of Science - Environmental Policy And Institutional Behaviors

Rutgers University
New Brunswick, NJ
06.2012

Skills

  • Pre-Flight Briefings
  • Adult AED and CPR
  • Aircraft Safety Checks
  • Standard Operating Procedures
  • Reading Comprehension
  • Enforcing FAA regulations compliance
  • Responding positively to Crew Resource Management
  • Leadership and critical thinking
  • Conflict Mediation
  • Special Needs Assistance
  • Situational Awareness
  • Emergency Procedures Knowledge

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Flight Attendant

American Airlines
07.2014 - Current

Wait Staff Member

The Skylark Fine Diner And Lounge
06.2012 - 05.2014

Wait Saff Member

The Cheesecake Facory
09.2010 - 06.2012

Bachelor of Science - Environmental Policy And Institutional Behaviors

Rutgers University

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Jessica Chen