Jessica Childs
Memphis,TN
Summary
Dynamic professional with a proven track record at Imperial Dental L.L.C., adept in customer service and data entry. Excelled in managing dental supply inventory, enhancing patient care, and streamlining office operations. Skilled in fostering customer satisfaction and maintaining composure under pressure. Demonstrates exceptional written and oral communication, contributing to team success and operational efficiency.
Dental professional with wealth of experience in patient care and clinic operations. Known for reliability, adaptability, and strong focus on teamwork and achieving clinical excellence. Proficient in dental assisting techniques, patient education, and inventory management.
Overview
19
19
years of professional experience
Work History
Lead Dental Assistant
Imperial Dental L.L.C.
01.2015 - 02.2019
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained all past history accounts to keep current.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- OSHA Management for entire practice.
- verified dental insurance, and coverage breakdown for individual patients.
Public Relations Coordinator
Oral & Maxillofacial Surgery Clinic
01.2005 - 02.2010
- Provided reports on progressing dental implant systems,
- Related latest techniques, and most efficient ways to incorporate into daily practice to all staff members.
- Conducted market and public opinion research related to company's most used systems, tools, and kits.
- Coordinated and organized continuing education classes for local dental offices.
Sales Associate
Commercial Appeal
01.2000 - 08.2004
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - Cosmetology
Tennessee College of Applied Technology
Memphis, TN08-2019
Diploma - Dental Assistant
Concorde Career College
Memphis, TN05-2003
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
Timeline
Lead Dental Assistant
Imperial Dental L.L.C.
01.2015 - 02.2019
Public Relations Coordinator
Oral & Maxillofacial Surgery Clinic
01.2005 - 02.2010
Sales Associate
Commercial Appeal
01.2000 - 08.2004
Diploma - Cosmetology
Tennessee College of Applied Technology
Diploma - Dental Assistant
Concorde Career College
Similar Profiles
Natalia JimenezNatalia Jimenez
Treatment Coordinator at Imperial Kids DentalTreatment Coordinator at Imperial Kids Dental
M.R. SHIRAF AHAMEDM.R. SHIRAF AHAMED
IT Technician at Opal Elite Dental Clinic L.L.CIT Technician at Opal Elite Dental Clinic L.L.C
Maximillian DavisMaximillian Davis
Dental Office Receptionist at Advanced Dental, L.L.CDental Office Receptionist at Advanced Dental, L.L.C