Jessica Choate
Castalian Springs,TN
Summary
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Certified Restaurant Supervisor with background in managing restaurant operations, including staff, menus, and overall customer experience. Strengths include strong leadership skills and ability to deliver high-quality service consistently. Previous work made significant impact by improving operational efficiency and enhancing team performance. Demonstrates commitment to fostering positive dining experiences for guests and maintaining stringent hygiene standards in all areas of operation.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
8
8
years of professional experience
Work History
Certified Resturant Supervisor
Red Lobster
Mount Juliet, Tennessee
07.2022 - Current
- Enforced company policies regarding employee performance expectations and disciplinary action when necessary.
- Conducted weekly team meetings to discuss progress, goals, and new initiatives.
- Supervised and trained restaurant staff to ensure proper service standards were met.
- Closing resturant properly, ensuring an easy open
- Ensured compliance with all health regulations related to food safety and sanitation.
- Resolved customer complaints in a professional manner.
- Monitored inventory levels and ordered supplies as needed.
- Worked closely with kitchen staff during peak hours of operation.
- Provided feedback on employee performance reviews.
Server/3rd Key
Demo's
Lebanon , TN
07.2020 - 07.2022
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Direct Support Professional
H.A.T.S
Gallatin, Tennessee
01.2017 - 01.2020
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Facilitated social interactions between participants and their peers in the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Monitored client's well-being, safety and comfort under physician direction.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Transported clients to doctor's appointments and errands.
- Accompanied or transported clients to appointments, errands and social activities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in learning and developing new skills.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in development of social skills to become integrated in community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
Operations Manager
Olieys bargain outlet
Gallatin, Tennessee
04.2019 - 12.2019
Education
GED -
Volunteer State Community College
Gallatin, TN08-2008
Skills
- Wine history
- Allergy awareness
- Labor cost control
- Effective leadership
- The Descalation of problems
- 5 years grill experience
- 20 years serving experience
- Food presentation
- Sanitation standards
- Table setting
- Employee scheduling
- Server training and development
- Food services management
- Health and safety standards
- Sales operations
- Special promotions
- Menu offerings and promotions
- Employee motivation
- Task delegation
- Performance monitoring
- Bar operations
- Quality assurance
- Resources allocation
- Scheduling coordination
- Hygiene standards
- Staff management
- Hospitality
- Food safety compliance
- System implementation
- Table management
- Program rollout
- Restaurant policies and procedures
- Sanitation oversight
- Problem resolution
- Conflict resolution
- Waste reduction
- Guest issue resolution
- Operational efficiency
- Personnel evaluations
- Reservation handling
- Staff training
Timeline
Certified Resturant Supervisor
Red Lobster
07.2022 - Current
Server/3rd Key
Demo's
07.2020 - 07.2022
Operations Manager
Olieys bargain outlet
04.2019 - 12.2019
Direct Support Professional
H.A.T.S
01.2017 - 01.2020
GED -
Volunteer State Community College