Maria Draghici
Bolingbrook,IL
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Server Supervisor
Goat & Vine
Bolingbrook, IL
11.2024 - Current
- Server Supervisor / Manager
- Managed busy floor while providing attentive, high-quality service to guests.
- Led and coordinated service for large parties and special events, ensuring efficient communication and a positive guest experience.
- Supervised front-of-house staff, enhancing daily operations and ensuring exceptional guest service.
- Trained servers and addressed guest concerns, maintaining service standards throughout each shift.
- Managed high-volume shifts while balancing leadership responsibilities with hands-on service.
- Assisted with opening and closing operations, including regularly closing the restaurant as a manager.
Server
Shipwrecked Restaurant, Brewery & Inn
Egg Harbor, Wisconsin
06.2024 - 11.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
Server
Fireside
Egg Harbor, WI
07.2024 - 10.2024
- Provided attentive, high-quality table service in an upscale dining environment, ensuring an exceptional guest experience.
- Guided guests through the menu, including food and beverage selections, while accommodating dietary restrictions and special requests.
- Took accurate orders and maintained strong knowledge of menu items, ingredients, and daily specials.
- Managed multiple tables efficiently while maintaining professionalism, attention to detail, and a high standard of service.
- Handled large parties and high-volume shifts while maintaining consistent service and guest satisfaction.
- Collaborated closely with kitchen and front-of-house staff to ensure accurate and timely food and beverage service.
- Processed payments accurately and handled guest concerns professionally to resolve issues and create a positive dining experience.
- Maintained a clean, organized, and polished service area while following restaurant standards and procedures.
Receptionist
Forest Retreat & Spa
06.2023 - 05.2024
- Answered phone calls and addressed inquiries with professionalism and courtesy.
- Managed guest check-ins and check-outs at the hotel and spa.
- Scheduled appointments for spa services, ensuring optimal time management.
Education
Some College (No Degree) - Management
University of Management Craiova
Skills
- Staff supervision
- Training development
- Event coordination
- Service standards
- Food safety standards
- Safety compliance
- Menu development
- Order management
- Table management
- Beverage inventory
- Upselling techniques
- Hospitality and guest service
- Customer service
- Communication skills
- Attention to detail
- Multitasking
- Team collaboration
- Opening and closing procedures
- Wine history
Languages
English
Full Professional
Spanish
Professional
Certification
- ServSafe Food Handler
- Basset Licence
Timeline
Server Supervisor
Goat & Vine
11.2024 - Current
Server
Fireside
07.2024 - 10.2024
Server
Shipwrecked Restaurant, Brewery & Inn
06.2024 - 11.2024
Receptionist
Forest Retreat & Spa
06.2023 - 05.2024
Some College (No Degree) - Management
University of Management Craiova