Sara Carpenter
Midland,MI
Summary
Experienced customer service provider with background in managing restaurant operations and leading teams to success. Skilled in training staff, handling customer complaints, cash handeling and ensuring operational efficiency. Strengths include leadership, problem-solving abilities, and strong communication skills. Previous roles have resulted in improved team performance, enhanced customer satisfaction, and streamlined processes.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Server Supervisor
O's Pub and Grill
Auburn, MI
08.2018 - Current
- Supervised daily operations and staff performance in a fast-paced pub environment.
- Trained new servers on menu items, service protocols, and customer interactions.
- Top sales associate.
- Managed cash register transactions accurately and efficiently.
- Provided ongoing support to servers while they are on the job.
- Trained new servers on proper food handling techniques.
- Maintained cleanliness of the restaurant and kitchen areas.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Provided guidance and direction to employees throughout their shift.
Education
Associate of Arts - Health And Wellness
Jackson College
Jackson, MI 05.2008 - 05.2010
Skills
- Staff supervision
- Cash handling
- Menu training
- Customer service
- Conflict resolution
- Team coordination
- Sales strategies
- Time management
- Operating systems
- Customer relationship management
Timeline
Server Supervisor
O's Pub and Grill
08.2018 - Current
Associate of Arts - Health And Wellness
Jackson College
05.2008 - 05.2010