Walter Soto
Everett,MA
Summary
Dynamic Server Supervisor with extensive experience in customer service, event coordination, and team supervision. Proven ability to enhance customer experiences and manage event operations effectively.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Server Supervisor
Flik International
Boston, Massachusetts
06.2001 - Current
- Resolved customer complaints promptly and professionally to enhance customer satisfaction.
- Monitored food safety practices to ensure compliance with health regulations and maintain safe dining environment.
- Addressed customer complaints quickly to foster positive dining experiences.
Banquet Attendant
hillton hotel
Boston, Massachusetts
11.1996 - 05.2001
- Supervised banquet staff, enhancing service quality during events.
- Coordinated event setup and breakdown, ensuring seamless execution of large gatherings.
- Managed inventory of supplies and equipment, supporting smooth banquet operations.
Restaurant Server
Westin Hotel
Boston, Massachusetts
03.1991 - 10.1996
- Delivered exceptional customer service, resulting in positive guest feedback and repeat visits.
- Coordinated with kitchen staff for timely meal delivery, ensuring accuracy and guest satisfaction.
- Oversaw table management by efficiently taking orders and serving food and beverages, enhancing overall dining efficiency.
Houseman Supervisor
Meridien Hotel
Boston, Massachusetts
04.1986 - 10.1991
- Arranged dining and reception spaces for lunch, dinner, corporate events, and weddings.
- Transformed rooms for diverse functions by efficiently rearranging furniture and equipment.
- Configured rooms for conferences, classrooms, and events in various layouts including hollow square and u-shape.
Education
High School Diploma -
Fernando Belaunde
Lima Peru01-1980
Skills
- Staff supervision
- Team leadership
- Customer service
- Service excellence
- Inventory management
- Quality assurance
Languages
Spanish
Professional
Certification
- Bartender License
- Real Estate License
Accomplishments
- Employer of The Year 2015, ( Flik International )
Timeline
Server Supervisor
Flik International
06.2001 - Current
Banquet Attendant
hillton hotel
11.1996 - 05.2001
Restaurant Server
Westin Hotel
03.1991 - 10.1996
Houseman Supervisor
Meridien Hotel
04.1986 - 10.1991
High School Diploma -
Fernando Belaunde